Shift Supervisor Rotator

St John WA Group; Wanneroo; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Health and Wellness reimbursement

17.5% leave loading

Corporate uniform

Competitive remuneration package

Salary packaging options

Free emergency ambulance cover

Free first aid training

Job summary

St John WA is seeking a Shift Supervisor to join our State Control & Logistics team on a Permanent Full-Time basis. You will lead a skilled, collaborative group delivering essential services, with a 224 roster (2 days, 2 nights, 4 days off) and 12-hour shifts, based in Belmont or Wangara, with travel as needed.

You will provide high-quality people leadership, ensure KPI targets and standards are met, and support day-to-day operations while fostering a culture of safety and service excellence.

Qualifications

• Experience leading teams in an Operations Centre.
• Background in corporate/health/community/operational sectors (preferred).
• Strong people management and leadership experience.
• Excellent written and verbal communication skills.
• Excellent conflict resolution and negotiation skills.

Responsibilities

• Provide guidance to team members to assist them in dealing with unfamiliar tasks.
• Ensure emergency call-taking KPIs and professional standards are met.
• Monitor daily performance and address deficiencies.
• Maintain the quality of emergency call taking to a compliant standard.
• Monitor monthly team performance and run engagement sessions.
• Plan staffing to ensure minimum coverage.
• Manage staff-related issues with appropriate escalation.
• Provide ongoing training for team members.
• Ensure back-up equipment is ready and staff know its use.
• Respond to surge capacity and handle triple-zero calls within parameters.

Skills

Team leadership

Operations Centre

Communication (verbal & written)

Problem solving

Conflict resolution

Staff planning

Education

MPDS qualification (preferred)

C Class driver's license

Job description

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.

Last year, we connected with 1.2 million Western Australians including:

• 340,000 people through first aid training, education and engagement,
• 362,000 people who received care close to where they live and work,
• 410,000 received trusted transport and emergency care when they needed it most.

A job to be proud of:

St John WA is recruiting for a Shift Supervisor on a rotator shift to join our State Control & Logistics department on a Permanent Full-Time basis. You’ll be part of a highly skilled, committed and collaborative team that together provide crucial and highly valued services to the rest of the organisation.

The Shift Supervisor will provide high quality people leadership for the State Control Centre team while ensuring excellent operational performance and day-to-day function activities are achieved. The Shift Supervisor will operate on a 224 operational roster made up of 2 Day shifts, 2 Night shifts and 4 days off, working 12-hour shifts and will be based in either Belmont or Wangara, with the requirement to travel as required.

What you’ll do:

• Provide guidance to team members to assist them in dealing/managing unfamiliar tasks.
• Ensure State Control Centre emergency call taking KPI’s are achieved to the required standard.
• Ensuring compliance with professional standards are maintained.
• Monitor daily performance and take appropriate action when deficiencies are identified.
• Ensure the quality of emergency call taking is maintained to a compliant standard.
• Monitoring Monthly team performance and holding engagement sessions with team members.
• Be responsible for staff planning of team members and ensuring minimum staffing is maintained.
• Manage people related matters which may have some complexity that includes conduct, performance, fitness and grievances or ensure they escape to line manager/People Services for advice.
• Provide ongoing training for team members to ensure they can perform their position.
• Ensure back up equipment is in a state of readiness and staff are familiar in its required use.
• As part of a surge capacity be able to answer and handle a triple zero call within the set parameters.

What you’ll need:

• Previous experience working and leading teams in an Operations Centre.
• Background in corporate, health, community or operational sectors (preferred).
• Demonstrated people management and leadership experience.
• Complex problem solving and organisational skills.
• Excellent communication skills both written and verbal.
• Excellent conflict resolution and negotiation skills.
• Relevant qualification in Medical Priority Dispatch System (MPDS). (Preferred not essential)
• C Class drivers’ license.

What’s in it for you:

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• $550 Health and Wellness reimbursement
• 17.5% leave loading
• Corporate uniform
• Competitive remuneration package
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Applications close on Sunday 21 September 2025 at 6:00pm

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John