Shift Supervisor - Full Time

Hungry Jacks; Sydney; On-site; AUD 52,000 - 72,000; Full time

Job summary

Hungry Jack's in Sydney is seeking a dynamic trainer to lead and coach crew members across shifts. You will promote our values, deliver exceptional service, and ensure safe working conditions in a fast-paced environment.

The role combines hands-on training, mentoring, and involvement in marketing initiatives to enhance guest experiences and drive sales across the restaurant network.

Qualifications

• Experience in retail or hospitality environments.
• Passion for training, coaching, and mentoring team members.
• Ability to exemplify a ‘Guest Obsessed’ mindset and deliver exceptional service.
• Strong alignment with Hungry Jack’s values: People Power, Guest Obsessed, Stronger Together.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Support sales growth through superb service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Foster a culture of inclusiveness, trust, and accountability.

Skills

Leadership

Training & Coaching

Guest service oriented

Energetic & urgent

Job description

The Careers are Better at Hungry Jack's!

Reporting to the Restaurant Manager, you will play a vital role in the restaurant as a trainer, coach and mentor to crew level employees. You will be responsible for bringing our values of “Guest Obsessed” and “People Power” to life, delivering exceptional service to our Guests and creating an environment that promotes safe working conditions for all.

Your responsibilities will include:

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.
• Encouraging a culture of inclusiveness, trust, and accountability.

What’s great about working at Hungry Jack’s? We offer:

• On-the-job training to develop your leadership skills.
• Extensive leadership and succession training for career advancement.
• Clear career pathways for promotion across our restaurant network.
• Competitive pay and penalty rates.
• Amazing staff discounts through our benefits platform, Jackpot.
• Opportunities to complete nationally accredited qualifications in retail and hospitality.

We’re looking for someone who has:

• Experience in retail or hospitality.
• A passion for training, coaching, and mentoring team members.
• A ‘Guest Obsessed’ mindset and commitment to exceptional service.
• Values that align with ours: People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, and Growth Mindset.
• High energy and a strong sense of urgency.

At Hungry Jack’s, we are committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, we believe the Burgers are Better when we all belong.