Shift Supervisor

El Jannah; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

El Jannah in Sydney is seeking a motivated restaurant leader to work closely with the Restaurant Manager, guiding daily operations, ensuring high standards in food quality, service, safety and cleanliness.

You will train crew, develop the team, support recruitment, and help manage stock, costs and guest experience to deliver strong commercial results.

Qualifications

• 1-2 years' experience in a QSR or fast-paced hospitality environment.
• Proven experience leading or supporting teams in a leadership role.
• Sound understanding of food safety, WHS and operational compliance.

Responsibilities

• Supporting the Restaurant Manager in leading daily restaurant operations
• Championing the EJ Way and a guest-first culture, ensuring consistently high service standards
• Leading, coaching and developing team members
• Supporting recruitment, onboarding and performance management
• Overseeing food safety, cleanliness and WHS standards
• Managing stock levels, deliveries and inventory controls
• Helping drive sales, manage costs and deliver against restaurant KPIs
• Building strong team engagement and a positive, inclusive workplace

Skills

Team leadership

Communication skills

People leadership

Time-management

Food safety

WHS compliance

Guest experience

Job description

El Jannah began in 1998 in Granville, Sydney, with a simple idea: serve honest, authentic Lebanese-Australian food that brings people together. More than two decades on, our charcoal chicken, bold flavours and energetic restaurants have made us one of Australia's most loved food brands, with restaurants across NSW, the ACT and Victoria. As we grow, we stay focused on what matters most: great food, great people and genuine connection.

About the Role

Working closely with the Restaurant Manager, you'll help lead the team, drive high standards across food quality, service, safety and cleanliness, and contribute to strong commercial performance. As part of the team, you'll also help train our crew and set the culture and standards that every future El Jannah will be measured against.

What You'll Be Doing

• Supporting the Restaurant Manager in leading daily restaurant operations
• Championing the EJ Way and a guest-first culture, ensuring consistently high service standards
• Leading, coaching and developing team members
• Supporting recruitment, onboarding and performance management
• Overseeing food safety, cleanliness and WHS standards
• Managing stock levels, deliveries and inventory controls
• Helping drive sales, manage costs and deliver against restaurant KPIs
• Building strong team engagement and a positive, inclusive workplace

What We're Looking For

• 1-2 years' experience in a QSR or fast-paced hospitality environment
• Proven experience leading or supporting teams in a leadership role
• Strong communication and people leadership skills
• A calm, confident approach and the ability to lead under pressure
• Sound understanding of food safety, WHS and operational compliance
• Strong organisational and time-management skills
• A genuine passion for food, people and guest experience
• Availability to work flexible rosters, including evenings, weekends and the busy summer season

If you're passionate about leading people, delivering great food and opening a restaurant you'll be proud of, we'd love to hear from you.