Retail Supervisor

VA Recruitment; City of Greater Shepparton; On-site; AUD 75,000 - 90,000; Full time

Job summary

Hume Trading Pty Ltd is seeking a Retail Supervisor to oversee Subway restaurant operations, ensuring top customer service, food quality, and safety. You will lead, train, and develop staff while maintaining efficiency and brand standards.

The role emphasizes hands-on leadership, shift scheduling, intake, training, and performance management in a fast-paced food service setting. Weekend availability is required, with a competitive salary and benefits package.

Qualifications

• Experience in a supervisory role within retail or hospitality.
• Strong leadership and communication skills to guide a team.
• Knowledge of food safety standards and workplace health and safety regulations.

Responsibilities

• Organise and prepare weekly staff schedules and adjust as needed.
• Interview, hire, and onboard new team members with hands-on training.
• Train staff through customer interactions and complex transactions.
• Monitor staff performance and provide constructive feedback.
• Deliver prompt customer service and resolve complaints.
• Supervise food preparation and presentation to meet brand and safety standards.
• Oversee cash handling, daily sales reconciliation, and banking procedures.
• Maintain inventory levels and place timely orders to manage stock.
• Ensure accurate pricing and attractive displays aligned with promotions.
• Inspect returns and determine refunds or exchanges per guidelines.
• Maintain a safe, clean, and compliant work environment.
• Support marketing campaigns and promotions by informing staff.

Skills

Supervisory experience

Leadership and communication

Cash handling

Education

Certificate III/IV in Retail or Hospitality

Job description

About the Role

Our client, Hume Trading Pty Ltd is looking for an enthusiastic and experienced Retail Supervisor to join our Subway team. In this hands‑on leadership position, you will oversee day‑to‑day restaurant operations, ensuring outstanding customer service, food quality, and workplace safety. You will lead by example, supervise and develop staff, and maintain our commitment to excellence.

Retail Supervisor: Role Overview

As a Retail Supervisor at Subway, you will play a pivotal role in shaping the daily operations and overall atmosphere of the restaurant. Your leadership will ensure team members are motivated, customers receive top‑tier service, and the workplace remains compliant, efficient, and welcoming.

The following comprehensive duties outline your primary areas of responsibility.

• Organize and prepare weekly staff schedules, ensuring each shift is fully staffed and roles are clearly assigned; make real‑time adjustments to accommodate changing business needs.
• Interview, hire, and onboard new team members, providing hands‑on training and ongoing mentorship to foster professional growth and maintain high standards.
• Train employees through challenging customer interactions or complex transactions, offering guidance and support to promote adherence to company policies and a positive work culture.
• Monitor and evaluate staff performance, delivering constructive feedback, recognizing achievements, and addressing disciplinary issues or disputes as needed.
• Deliver prompt, attentive service by actively engaging with customers, resolving complaints or concerns efficiently, and ensuring food and beverages consistently meet quality standards.
• Supervise food preparation and presentation, making certain that every product aligns with brand, safety, and quality benchmarks.
• Oversee cash handling, daily sales reconciliation, and banking procedures, upholding accuracy and security in all financial transactions.
• Maintain optimal inventory levels by conducting regular stock checks, placing timely orders, and monitoring usage to reduce waste and prevent shortages or excess.
• Ensure products are accurately priced, clearly labelled, and attractively displayed, aligning with current promotions and sales initiatives.
• Inspect returned items and determine the best course of action—such as issuing refunds, exchanges, or repairs—according to company guidelines.
• Maintain workplace safety by enforcing health, sanitation, and security protocols; regularly review compliance to protect both customers and staff.
• Lead the team in maintaining a clean, organized, and inviting restaurant environment, addressing issues immediately to uphold brand reputation.
• Support the execution of marketing campaigns and promotional activities, actively informing and encouraging staff to participate and promote offers to customers.

Key Selection Criteria

• Previous experience in a supervisory role within retail or hospitality, preferably in a fast‑food or quick‑service environment.
• Demonstrated leadership and communication skills, with the ability to inspire and guide a team.
• Knowledge of food safety standards and workplace health and safety regulations.
• Strong customer service orientation and effective problem‑solving skills.
• Proven competence in cash handling and basic financial procedures.
• Flexibility to work a range of shifts, including weekends and public holidays.

Qualifications and Requirements

• Certificate III or IV in Retail, Hospitality, or a related discipline (desirable).
• Prior supervisory experience in a similar environment.
• Possession of, or willingness to obtain, a Food Safety Supervisor certification.

Salary: $75,000–$90,000 per annum