Shift Leader - Franchise

Guzman y Gomez; Ipswich City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniform

Discounted meals

Cultural celebrations

Job summary

A leading fast-food chain in Ipswich City is seeking a proactive Shift Leader to join the team. In this role, you will oversee daily operations, provide excellent customer service, and mentor new team members. The ideal candidate will have previous hospitality supervisory experience, exceptional communication skills, and certifications in Food Safety and Responsible Service of Alcohol. Join us to celebrate a unique culture while delivering top-tier service in a vibrant environment.

Qualifications

• Previous leadership or supervisory experience in hospitality/QSR.
• Strong communication and time management skills.
• A positive attitude and a passion for team success.

Responsibilities

• Oversee daily operations including staff scheduling and inventory management.
• Ensure compliance with food safety regulations.
• Train and mentor new team members.

Skills

Leadership

Communication

Time management

Customer service

Education

Food Safety Supervisor Certification

Responsible Service of Alcohol (RSA)

Job description

We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

Are you passionate about great food, great people, and great leadership? Guzman y Gomez (GYG), Australia’s leading Mexican QSR brand, is looking for an energetic, hands-on Shift Leader to join our fast-paced team!

As a Shift Leader at GYG, you'll play a key role in delivering exceptional service, leading from the front, and creating a positive environment for both team members and customers.

🌮 What You'll Be Doing:

• Oversee daily operations, including staff scheduling, inventory management, and cash handling
• Ensure compliance with food safety regulations and maintain the highest standards of cleanliness and hygiene
• Provide excellent customer service and efficiently resolve any customer concerns or complaints
• Train and mentor new team members, supporting their development and integration into the team
• Monitor and maintain product quality and consistency throughout your shift
• Assist in implementing new procedures and promotions as directed by management
• Contribute to achieving sales targets and improving overall restaurant performance
• Communicate effectively with team members, management, and customers
• Adapt to changing priorities and make quick decisions in a fast-paced environment

These are just some of the benefits that come with working at GYG:

• Free uniform
• Crew team building activities and competitions
• Discounted meals
• Cultural celebrations – Day of the Dead and Cinco de Mayo

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

Qualifications

What You'll Need:

Previous leadership or supervisory experience in hospitality/QSR

Strong communication and time management skills

A positive attitude and a passion for team success

Mandatory Certifications:

✅ Food Safety Supervisor Certification

✅ Responsible Service of Alcohol (RSA)

Additional Information

Why GYG?

Career growth and development opportunities

Supportive team culture

Free staff meals and discounts

Work with a brand that values real food, real people, and real flavour!