Shift Leader — Flexible Rosters & Growth Path

Guzman Y Gomez; Caboolture; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Flexible rosters

GYG uniforms provided

Staff meals discount

Comprehensive training and career path

Referral program

Job summary

Guzman y Gomez in Caboolture, Australia seeks an experienced Shift Leader to drive daily operations, lead a team, and maintain high standards of service and safety. You will manage schedules, train staff, handle guest inquiries, and support local initiatives to optimise performance.

The role focuses on guest experience, teamwork, and adherence to food safety and responsible alcohol practices within a fast-paced environment.

Qualifications

• Proven leadership or supervisory experience in a fast-paced environment
• Demonstrated track record of providing outstanding customer service
• Food Safety Supervisor certificate (or willingness to obtain)
• Responsible Service of Alcohol certificate (or willingness to complete)

Responsibilities

• Oversee and coordinate daily shift operations, ensuring efficient service and high-quality standards
• Lead, motivate, and support team members to achieve goals
• Manage staff schedules and allocate tasks effectively to optimise productivity
• Ensure compliance with food safety regulations and company policies
• Handle customer inquiries, feedback, and complaints professionally and efficiently
• Monitor inventory levels and assist with stock management
• Maintain a clean, organised, and safe work environment
• Assist in training new team members and providing ongoing coaching to existing staff
• Collaborate with management to implement new initiatives and improve operational processes
• Prepare and submit accurate shift reports and other relevant documentation

Skills

Leadership

Customer service

Staff scheduling

Food safety

Alcohol service

Job description

Guzman y Gomez in Caboolture, Australia seeks an experienced Shift Leader to drive daily operations, lead a team, and maintain high standards of service and safety. You will manage schedules, train staff, handle guest inquiries, and support local initiatives to optimise performance.

The role focuses on guest experience, teamwork, and adherence to food safety and responsible alcohol practices within a fast-paced environment.