Shift Leader: Energize Teams, Elevate Guest Experience

The Glen Hotel Pty; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Flexible shifts

Full training provided

Career pathways

Staff discounts

Team rewards

Supportive team

Job summary

Pappa Flock in Sydney is seeking a proactive Shift Leader to set the tone on each shift, coach the crew and deliver memorable Guest experiences.

You will lead by example, drive operational excellence, ensure food safety and quality, and help develop a high‑performing team culture with pathways into restaurant management.

Join a fun, supportive team with flexible shifts and full training designed to help you grow with the brand.

Qualifications

• Experience leading shifts in a fast-paced hospitality environment.
• Strong coaching and staff development skills.
• Focus on guest satisfaction and service excellence.

Responsibilities

• Leading shifts with confidence, energy and purpose
• Coaching and developing team members in real time
• Creating an environment where people enjoy coming to work
• Driving outstanding guest experiences
• Supporting food quality, speed and operational excellence
• Managing peak periods and solving problems on the fly
• Maintaining food safety, cleanliness and workplace safety standards
• Helping build a strong, high-performing team culture

Skills

Leadership

Coaching

Guest experience

Communication

Job description

Pappa Flock in Sydney is seeking a proactive Shift Leader to set the tone on each shift, coach the crew and deliver memorable Guest experiences.

You will lead by example, drive operational excellence, ensure food safety and quality, and help develop a high‑performing team culture with pathways into restaurant management.

Join a fun, supportive team with flexible shifts and full training designed to help you grow with the brand.