Shift Leader

Guzman y Gomez; Gold Coast City; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

Free uniform

Flexible work hours

Crew team building activities and...

Discounted meals

Cultural celebrations – Day of the Day

Job summary

Guzman y Gomez Mexican Kitchen on the Gold Coast is seeking a Shift Leader to guide the team through busy service periods, ensuring food safety and quality while enhancing guest experiences. You will lead team members, train crew, and continually improve service standards.

The role values experience in fast-paced hospitality, with certifications in Food Safety and Responsible Service of Alcohol encouraged. Flexible hours and supportive team culture are highlighted benefits.

Qualifications

• Experience leading or supervising a team in a busy environment.
• Experience delivering exceptional customer service.
• Completed or willingness to complete Food Safety Supervisor certificate.
• Completed or willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead the team during peak service periods and ensure smooth operations.
• Champion food safety and food quality standards on shift.
• Motivate and engage staff to maintain high guest experience.
• Oversee crew training and development during shifts.
• Proactively improve guest experience through service improvements.

Skills

Team leadership

Customer service

Food Safety Supervisor

Responsible Service of Alcohol

Job description

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

The Shift Leader is responsible for effectively leading the team during specific periods of trade and motivating and engaging the team on shift, by championing our food safety and food quality standards. You will be leading the team through busy service periods, crew training and proactively improving guest experience.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading or supervising a team within a busy environment
• Experience delivering exceptional customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

Benefits

These are just some of the benefits that come with working at GYG:

• Free uniform
• Flexible work hours
• Crew team building activities and competitions
• Discounted meals
• Cultural celebrations – Day of the Dead and Cinco de Mayo

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.