Shared Services Team Leader

The Very Group; Liverpool; Ibrido; AUD 120.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible, hybrid model

Inclusive culture

Benefits allowance £1,000

30 days holiday + bank holidays

LinkedIn learning access

25% discount on Very.co.uk

Matched pension up to 6%

Career site benefits

Descrizione del lavoro

The Very Group is hiring a Shared Services Team Leader to shape and evolve the colleague experience across onboarding to offboarding. You will lead a team of experienced advisors and specialists, driving operational excellence while identifying opportunities to simplify processes and boost self-service.

You will balance experience with controls and governance, using data to improve services and drive automation.

Competenze

• Experience leading Colleague Experience, People Operations, HR Operations, Shared Services teams.
• A passion for creating exceptional colleague experiences.
• Strong knowledge of employment legislation, compliance and operational governance.
• Experience using data, insight and feedback to improve services and inform decision-making.
• Track record of introducing automation, self-service solutions or process improvements.
• Excellent stakeholder management and communication skills.
• Strong planning and prioritisation capability within a complex, high-volume environment.
• Experience building, developing and leading high-performing teams.
• Continuous improvement mindset with a drive to challenge the status quo.

Mansioni

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the lifecycle.
• Use feedback, insight and data to identify opportunities to improve experiences and create moments that matter.
• Ensure processes are delivered accurately, efficiently and in line with legal, regulatory and compliance requirements.
• Balance exceptional experience with robust controls, governance and risk management.

Conoscenze

Colleague Experience

People Operations

HR Operations

Shared Services

Descrizione del lavoro

About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers.

About the role

At The Very Group, we know that great colleague experiences create great customer experiences.Our colleague experience team area key part of our people team,supportingthe full end to end colleague journey.

We’relooking for aShared Services Team Leaderto shape and continually evolve the experience of colleagues across key moments that matter, with a particular focus on onboarding and offboarding. From a colleague's first interaction with the business through to their final day,you'llensure every touchpoint is seamless,consistentand meaningful.

Leading a team of colleague experienceadvisors &specialists,you'lldrive operational excellence whileidentifyingopportunities to simplify processes, remove friction and enhance the overallexperience.You'lluse data,insightand feedback to improve processes, increase automation and self-service, and help create an experience that colleagues genuinely value

You’llbalanceexperience, efficiency and compliance to ensure our processesremainaligned with employment legislation and regulatory requirements.

This is an opportunity to make a real impact across the business, influencing the experience of thousands of colleagues.

Whatyou'llbe doing:

Creating brilliant colleague experiences

• Lead a team focused on delivering a seamless, end-to-end colleague experience across every stage of the colleague lifecycle.

• Use colleague feedback, insight and data toidentifyopportunities to improve experiences, remove friction and create moments that matter.

Driving operational excellence

• Ensure colleague processes are delivered accurately, efficiently and in line with all legal, regulatory and compliance requirements.

• Balance exceptional colleague experience with robust controls,governanceand risk management.

Leading continuous improvement

• Build and deliver a roadmap that increases automation and self-service across the colleague journey.

• Use data and insight to simplify processes,eliminateinefficienciesand continuously improve how we support colleagues and managers.

Leading and developing your team

• Build, develop and inspire a high-performing team, creating an environment where people can do their best work.

• Set clear priorities, removeobstaclesand ensure the teamremainsfocused on delivering the improvements that will have the greatest impact on colleagues.

About you

You'llbe passionate about colleague experience and motivated by making things better.

You'llthrive in a fast-paced environment, enjoy solving problems and be comfortable balancing operational excellence with continuous improvement.You'llbe a collaborative leader who brings people together, simplifies complexity and creates momentum.

We are looking for someone whohas:

• Experience leadingColleagueExperience,People Operations, HR Operations, Shared Services teams.

• A passion for creating exceptional colleague experiences.

• Strong knowledge of employment legislation,complianceand operational governance.

• Experience using data,insightand feedback to improve services and inform decision-making.

• A track recordof introducing automation, self-servicesolutionsor process improvements.

• Excellent stakeholder management and communication skills.

• Strong planning and prioritisation capability within a complex, high-volume environment.

• Experience building, developing and leading high-performing teams.

• A continuous improvement mindset with a desire to challenge the status quo.

• Most importantly,you'llbe curious,collaborativeand passionate aboutdelivering a serviceand creating experiencesthataresimple,effectiveandgenuinelymakes a difference for our colleagues.

Some of our benefits

• Flexible, hybrid working model

• Inclusive culture and environment, check out our Glassdoor reviews

• £1,000 flexible benefits allowance to suit your needs

• 30 days holiday + bank holidays

• LinkedIn learning access

• Up to 25% discount on Very.co.uk

• Matched pension up to 6%

• More benefits can be found on our career site

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [e-mail]. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.