Lead Product Manager - Customer and Retail

The Very Group; Liverpool; Hybrid; AUD 180,000 - 210,000; Full time

Benefits offered by this job

Flexible, hybrid working model

Inclusive culture and environment

£6500 flexible benefits allowance

30 days holiday + bank holidays

LinkedIn Learning access

Bonus potential

Up to 25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group is seeking an experienced Lead Product Manager to own a key capability in our Customer & Retail ecosystem. You will define the product vision, shape roadmaps and drive delivery to attract, serve and retain customers, balancing business value with customer needs.

You will partner with technology, data and analytics teams to translate insights into measurable outcomes, while applying agile practices and exploring AI-enabled improvements to decision-making and experiences across

Qualifications

• Experience owning and delivering product strategies, roadmaps and business outcomes.
• Strong commercial awareness and an ability to balance customer needs, business value and technical considerations.
• Experience working closely with technology, engineering, data and analytics teams.
• Customer‑first mindset with a passion for solving real problems and delivering meaningful value.
• Strong stakeholder management skills, with the ability to influence and align teams across multiple functions.
• Experience prioritising initiatives using data, insight, evidence and commercial impact.
• Knowledge of agile product development practices and modern product management approaches.
• Exposure to data‑driven, analytical or AI-enabled products and capabilities would be advantageous.
• Experience owning products within Retail Data, Analytics, Decision Intelligence, Digital Marketing, PPC, CRM or Customer Growth domains.

Responsibilities

• Define product vision and shape roadmaps for a key product area within the customer and retail ecosystem.
• Lead the delivery of capabilities to attract, serve and retain customers and improve commercial outcomes.
• Collaborate with technology, data, analytics and business stakeholders to translate needs into measurable product strategies.
• Balance strategic thinking with hands‑on leadership to prioritise delivery and monitor performance metrics.
• Explore how AI and emerging technologies can enhance decision‑making and customer experiences.

Skills

Product strategy

Roadmap delivery

Stakeholder management

Data analytics collaboration

Agile product development

AI-enabled products

Retail data products

CRM/Marketing

Job description

About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers.

About the team

Our Customer & Retail Product team is on a journey to transform how we use technology, data and insight to drive better outcomes for both customers and colleagues.

We work across the full customer lifecycle, supporting everything from awareness and acquisition through to loyalty, retention and customer value. We also help build the tools, data products and decision-making capabilities that enable our commercial, retail and operational teams to perform at their best.

You’ll join a collaborative, ambitious and growing product function that partners closely with Technology, Data & AI, Marketing, Retail, Commercial and Financial Services teams. Together we’re creating a more connected and insight-led organisation, focused on delivering measurable business value while continually improving the experience for customers and colleagues.

This is an environment that values curiosity, innovation and evidence-based decision making. We encourage experimentation, continuous learning and a strong product mindset, giving our people the opportunity to influence meaningful change at scale.

About the role

We’re looking for an experienced Lead Product Manager to join our Customer & Retail Product team and take ownership of a key product or capability area within our wider customer and retail ecosystem.

This is a highly strategic role where you’ll define product vision, shape roadmaps and lead the delivery of capabilities that help us attract, serve and retain customers more effectively. You could be working across areas such as customer acquisition, CRM, loyalty, personalisation, pricing, forecasting, decision intelligence or commercial optimisation.

You’ll be responsible for understanding customer, colleague and business needs, identifying opportunities for improvement and translating them into clear product strategies and measurable outcomes. Working closely with technology, data, analytics and business stakeholders, you’ll ensure the right problems are being solved and that products deliver real value.

This role combines strategic thinking with hands‑on product leadership. One day you might be defining a long-term roadmap with senior stakeholders, the next you could be prioritising delivery, reviewing performance metrics or exploring how AI and emerging technologies can improve decision-making and customer experiences.

About you

You’ll be an experienced Product Manager, Product Lead or similar product professional with a track record of delivering customer, retail, digital or operational products in complex organisations.

You’ll be comfortable operating at both strategic and delivery levels, able to create a compelling long-term vision while ensuring teams remain focused on achieving measurable outcomes today.

We’re particularly interested in people who can demonstrate:

• Experience owning and delivering product strategies, roadmaps and business outcomes.

• Strong commercial awareness and an ability to balance customer needs, business value and technical considerations.

• Experience working closely with technology, engineering, data and analytics teams.

• A customer‑first mindset with a passion for solving real problems and delivering meaningful value.

• Strong stakeholder management skills, with the ability to influence and align teams across multiple functions.

• Experience prioritising initiatives using data, insight, evidence and commercial impact.

• Knowledge of agile product development practices and modern product management approaches.

• Exposure to data‑driven, analytical or AI-enabled products and capabilities would be advantageous.

• Experience owning products within Retail Data, Analytics, Decision Intelligence, Digital Marketing, PPC, CRM or Customer Growth domains. Depending on business priorities, this role could have a stronger focus on either Retail Data Products or Marketing & Acquisition capabilities, so we’re keen to hear from candidates with experience in either space.

Above all, you’ll be a collaborative leader who enjoys bringing people together, creating clarity in complex environments and helping teams deliver their best work.

If you’re excited by the opportunity to shape products that influence customer experience, commercial performance and the future direction of our business, we’d love to hear from you.

Some of our benefits

• Flexible, hybrid working model

• Inclusive culture and environment, check out our Glassdoor reviews

• £6500 flexible benefits allowance to suit your needs

• 30 days holiday + bank holidays

• LinkedIn Learning access

• Bonus potential (performance and business-related)

• Up to 25% discount on Very.co.uk

• Matched pension up to 6%

• More benefits can be foundon our career site

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [e-mail]. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employerand have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.