Senior Product Leader — Onboarding & Checkout

The Very Group; Liverpool; Hybrid; AUD 209,000 - 265,000; Full time

Benefits offered by this job

Flexible, hybrid working

£10,000 flexible benefits allowance

30 days holiday

LinkedIn learning access

Bonus potential

25% discount on Very.co.uk

Matched pension up to 6%

Job summary

The Very Group is seeking a senior Group Lead Product Manager to shape onboarding, checkout and My Account journeys across our app and website. You will own the vision, set strategy and drive measurable outcomes centered on customer value and commercial impact.

In this senior leadership role, you will unite Product, Technology, UX, Analytics, Commercial and Trading teams around shared goals, influence senior stakeholders and build compelling investment cases for the portfolio.

Qualifications

• Significant product leadership experience in a large ecommerce or digital business.
• Experience leading and developing Product Owners.
• Strong track record defining product strategy with measurable outcomes.
• Deep knowledge of digital customer journeys, conversion and ecommerce performance.
• Experience using experimentation, optimisation, personalisation and analytics.
• Informed understanding of how AI can improve ecommerce, customer experience or product development.
• Ability to influence senior stakeholders and align multiple teams.

Responsibilities

• Set the vision, strategy and measurable outcomes for onboarding, checkout and My Account.
• Lead, coach and develop Product Leaders.
• Turn customer research, behavioural insight and commercial data into clear product priorities.
• Build experimentation, optimisation and learning into how teams make decisions.
• Explore practical uses of AI that reduce customer effort and improve digital experiences.
• Bring Product, Technology, UX, Analytics, Commercial and Trading teams together around shared outcomes.
• Build compelling investment cases and represent the portfolio in senior leadership discussions.

Skills

Product leadership

Team leadership

Product strategy

Digital journeys

Experimentation & analytics

AI in ecommerce

Stakeholder influence

Job description

About us

We’re the team behind digital retailer Very.

Our purpose, helping families get more out of life, powers everything we do.

And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.

If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨

About the role

The moments when a customer joins Very, completes a purchase or manages their account have a huge influence on their overall experience with us.

We’re looking for a Group Lead Product Manager to define the future of these journeys across our app and website. You’ll own the vision and strategy for onboarding, checkout and My Account, helping us make every interaction clearer, easier and more valuable for our customers.

This is a senior product leadership opportunity with the scope to influence customer outcomes, conversion and revenue. You’ll bring several teams together behind a shared direction and ensure investment is focused on the most valuable problems to solve.

What you'll be doing:

You’ll create a connected product strategy that balances customer needs, commercial priorities and our longer-term goals.

You will:

• Set the vision, strategy and measurable outcomes for onboarding, checkout and My Account.

• Lead, coach and develop Product Leaders

• Turn customer research, behavioural insight and commercial data into clear product priorities.

• Build experimentation, optimisation and learning into how teams make decisions.

• Explore practical uses of AI that reduce customer effort and improve digital experiences.

• Bring Product, Technology, UX, Analytics, Commercial and Trading teams together around shared outcomes.

• Build compelling investment cases and represent the portfolio in senior leadership discussions.

About you

We’re looking for someone who can combine strategic product thinking with strong people leadership and commercial judgement.

You’ll ideally bring:

• Significant product leadership experience gained in a large ecommerce or digital business.

• Experience leading and developing Product owners

• A strong record of defining product strategy and delivering measurable customer and commercial outcomes.

• Deep knowledge of digital customer journeys, conversion and ecommerce performance.

• Experience using experimentation, optimisation, personalisation and analytics to guide investment decisions.

• An informed, practical understanding of how AI can improve ecommerce, customer experience or product development.

• The ability to influence senior stakeholders and create alignment across multiple teams.

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check out our Glassdoor reviews
• £10,000 flexible benefits allowance to suit your needs
• 30 days holiday + bank holidays
• LinkedIn learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a two stage interview process for this position:

1st stage - A 30-45 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd stage - A one-hour formal face-to-face interview where you can expect a task and both competency/technical skills based questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Diversity, inclusion and equal opportunities

We’rebuilding a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via [e-mail]. We’ll be happy to support you.

We’re proud to be aDisability Confident Committed Employerand have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.