Shared Services Officer AP/AR

mycar; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

mycar is seeking an organised AP/AR Officer to join our Finance Shared Services on a contract basis in Sydney. You will support stores, suppliers and customers with accounts payable, accounts receivable and finance administration, using SAP and Zendesk to keep data accurate and processes efficient.

Reporting to the Shared Services Manager, you’ll reconcile accounts, set up vendors and customers, investigate discrepancies and help improve finance workflows through automation and better data

Qualifications

• Previous experience in accounts payable, accounts receivable, or finance administration.
• Strong Excel and data accuracy skills.
• Excellent communication and stakeholder management.

Responsibilities

• Triage and respond to AP/AR queries; assist processing and reconciliations.
• Set up and maintain customer/vendor master data in SAP.
• Collaborate with stores, suppliers, and internal teams to resolve issues.
• Identify opportunities to improve processes through automation.

Skills

Accounts payable

Accounts receivable

Finance administration

Excel

Communication

Education

Finance, Accounting, Business or related discipline

Tools

SAP

Zendesk

Job description

Join mycar, a trusted name in automotive care, and help keep our finance operations running smoothly behind the scenes.

We’re looking for an organised, customer-focused AP/AR Officer to join our Finance Shared Services team on a contract basis. This is a hands-on role supporting our stores, suppliers, customers and internal teams with accounts payable, accounts receivable and finance administration.

If you enjoy solving problems, working with numbers and systems, and making processes easier for others, this could be a great opportunity to make a real impact.

About the role

Reporting to the Shared Services Manager, you’ll be a key point of contact for finance queries across the business. You’ll support accurate and timely AP and AR processes, maintain customer and vendor records in SAP, investigate discrepancies and provide practical support to our store network.

No two days will look exactly the same - one day you may be reconciling accounts or setting up new suppliers, and the next you could be helping a store resolve an invoice query or improving a process through automation.

What you’ll be doing

• Triage and respond to accounts payable and accounts receivable queries through Zendesk
• Support AP and AR processing, allocations, reconciliations and investigations
• Set up and maintain customer and vendor master data in SAP
• Work closely with the Fleet team, Credit Controller, suppliers, customers and internal stakeholders to collect the information needed for new account setups
• Assist stores with invoice submission, coding, approvals, customer account queries and payment enquiries
• Investigate and resolve account discrepancies with stores, suppliers, customers and internal finance teams
• Provide guidance on purchase requisitions, goods receipt processes and finance documentation requirements
• Support customer refund processes
• Build strong working relationships with Store Operations, Shared Services and Finance teams
• Identify opportunities to improve processes through automation, AI and system enhancements
• Assist with ad hoc finance projects and broader team priorities as needed

Join mycar, a trusted name in automotive care, and help keep our finance operations running smoothly behind the scenes.

We’re looking for an organised, customer-focused AP/AR Officer to join our Finance Shared Services team on a contract basis. This is a hands-on role supporting our stores, suppliers, customers and internal teams with accounts payable, accounts receivable and finance administration.

If you enjoy solving problems, working with numbers and systems, and making processes easier for others, this could be a great opportunity to make a real impact.

About the role

Reporting to the Shared Services Manager, you’ll be a key point of contact for finance queries across the business. You’ll support accurate and timely AP and AR processes, maintain customer and vendor records in SAP, investigate discrepancies and provide practical support to our store network.

No two days will look exactly the same - one day you may be reconciling accounts or setting up new suppliers, and the next you could be helping a store resolve an invoice query or improving a process through automation.

What you’ll be doing

• Triage and respond to accounts payable and accounts receivable queries through Zendesk
• Support AP and AR processing, allocations, reconciliations and investigations
• Set up and maintain customer and vendor master data in SAP
• Work closely with the Fleet team, Credit Controller, suppliers, customers and internal stakeholders to collect the information needed for new account setups
• Assist stores with invoice submission, coding, approvals, customer account queries and payment enquiries
• Investigate and resolve account discrepancies with stores, suppliers, customers and internal finance teams
• Provide guidance on purchase requisitions, goods receipt processes and finance documentation requirements
• Support customer refund processes
• Build strong working relationships with Store Operations, Shared Services and Finance teams
• Identify opportunities to improve processes through automation, AI and system enhancements
• Assist with ad hoc finance projects and broader team priorities as needed

Success profile

• Previous experience in accounts payable, accounts receivable, finance administration, shared services, or a similar administrative environment
• A qualification in Finance, Accounting, Business, or a related discipline, or equivalent practical experience
• Strong Excel skills and confidence working with financial and ERP systems; SAP experience is advantageous but not essential
• Excellent communication and stakeholder management skills, with the ability to build positive working relationships
• High attention to detail, accuracy, and the ability to handle confidential information with discretion
• Strong problem-solving skills and confidence in investigating and resolving discrepancies or issues
• The ability to manage competing priorities and work effectively in a fast-paced environment
• A collaborative and proactive approach, with the capability to work both independently and as part of a team
• A willingness to learn, adapt, and continuously improve processes to drive efficiency and effectiveness
• A customer-focused mindset and commitment to delivering high-quality service outcomes

Why mycar?

At mycar, we’re the team of auto experts famous for customer care. While our stores are at the heart of what we do, our support teams play a vital role in helping them deliver great experiences for customers every day. In this role, you’ll join a collaborative Finance team, build relationships across a national retail network and contribute to practical improvements that make a difference to our stores and stakeholders.