Settlement Casework Specialist

SSI; Ipswich City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

9-day fortnight

Professional development

Collaborative team

Job summary

Settlement Services International (SSI Group) is seeking a DFV settlement casework professional to support humanitarian entrants and refugees who have recently arrived in Australia. You will deliver culturally responsive DFV casework, conduct risk assessments, and develop safety plans while coordinating referrals to meet settlement needs.

The role requires at least three years of relevant experience or a tertiary qualification in Social Work, Human Services, or related fields, with strong

Qualifications

• Experience delivering culturally responsive DFV casework.
• CRASF Level 1 risk assessment experience.
• Three+ years of relevant experience or a tertiary qualification in Social Work, Human Services, or related field.

Responsibilities

• Provide DFV settlement casework support to humanitarian entrants and refugees.
• Conduct risk assessments and safety planning.
• Facilitate referrals to ensure settlement needs are met and clients are supported.

Skills

Culturally responsive

DFV casework

CRASF Level 1 risk assessment

Communication

Education

Social Work degree

Human Services degree

Tools

Microsoft Office

Job description

You will be responsible for providing DFV settlement casework support to newly arrived people, especially Humanitarian Entrants and Refugees, who have arrived in Australia within the last five years (or more depending on circumstances) and ensure contractual obligations under the relevant funding programs are met. You will facilitate engagement, conduct risk assessments, provide safety planning & DFV related casework support and facilitate referral pathways to ensure refugee and migrant clients are adequately supported around their DFV and settlement needs.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

You bring proven experience delivering culturally responsive DFV casework, including CRASF Level 1 risk assessment, supported by at least three years’ relevant experience and/or a tertiary qualification in Social Work, Human Services, or a related field. You have strong knowledge of the DFV and multicultural sectors and experience providing high-quality support to CALD communities. You communicate effectively, navigate complex situations with confidence, and build client capacity and engagement. Strong written, interpersonal, and computer skills are essential, and lived experience of forceful displacement and migration is highly valued.

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry-leading flexibility with the opportunity to work a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment. All staff who work on, support, or manage Queensland child-related work must hold a Blue Card, even if they are not based in Queensland.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

If you would like more information on the recruitment process, please contact us on 0410 801 *** or send an email at ******@ssi.org.au

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is disability-inclusive and committed to ensuring an equitable and accessible application process for all candidates. We encourage applications from people of all abilities. Our Talent Acquisition team can provide reasonable adjustments throughout the process.

We value Accountability, Inclusion and Respect.