Services Assistant

Gilbert + Tobin; Perth; On-site; AUD 52,000 - 67,000; Full time

Benefits offered by this job

Parental leave 26 weeks

Extra leave days

Complimentary lunches

End of trip facilities

Retail discounts

Social events

Job summary

Gilbert + Tobin in Perth is seeking a friendly, proactive Services Assistant to deliver high-quality client services, hospitality and general office support. As a first point of contact for clients and visitors, you will ensure a seamless and welcoming experience, from greeting guests to coordinating meeting room services and catering.

You will manage meeting room bookings, assist with reception, support Sydney and Melbourne offices remotely, maintain clean client areas, coordinate couriers, and

Qualifications

• 1–2 years' experience in a client-facing, hospitality, reception or professional services environment.

Responsibilities

• Provide a warm, professional and welcoming experience for clients, visitors and staff.
• Deliver high-quality client hospitality services, including preparing and serving coffee, tea and refreshments for meetings and events.
• Coordinate catering for client meetings, internal functions and office events, including food preparation, presentation, setup and pack-down.
• Assist with managing meeting room bookings and ensuring rooms are well presented and ready for use.
• Provide reception and concierge coverage, including answering and screening calls and supporting remote offices as required.
• Maintain cleanliness and presentation of client-facing areas, meeting rooms, kitchens and hospitality facilities.
• Coordinate couriers, deliveries and hand deliveries as required.
• Provide general office administration and ad hoc secretarial support as required.

Skills

Customer service

Hospitality

Reception

Event support

Job description

Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today’s increasingly complex world.

We are purpose-built for our clients’ most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T’s journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it’s possible to be.

About the role

Join our growing Perth team and play an important role in delivering an exceptional client experience while contributing to a welcoming, professional and collaborative office environment.

We are currently seeking a friendly, proactive and service-oriented Services Assistant to provide high-quality client services, hospitality and general office support. As one of the first points of contact for our clients and visitors, you will play a key role in ensuring a seamless and positive experience, from welcoming guests to coordinating meeting room services, catering and events.

In this varied and hands-on role, your responsibilities will include:

• Providing a warm, professional and welcoming experience for clients, visitors and staff.
• Delivering high-quality client hospitality services, including preparing and serving coffee, tea and refreshments for client meetings and events.
• Coordinating catering requirements for client meetings, internal functions and office events, including food preparation, presentation, setup and pack-down.
• Assisting Concierge with managing meeting room bookings and ensuring meeting rooms are professionally presented, well maintained and ready for use.
• Assisting with reception and Concierge coverage, including answering and screening calls, directing enquiries and providing remote support to our Sydney and Melbourne offices as required.
• Maintaining the cleanliness and presentation of client-facing areas, meeting rooms, kitchens and hospitality facilities.
• Coordinating couriers, deliveries and hand deliveries as required.
• Providing general office administration and ad hoc secretarial support as required.

About you

We are looking for an enthusiastic, personable and customer-focused individual who takes pride in delivering exceptional service and creating a positive experience for clients and colleagues.

Ideally, you will have 1–2 years' experience in a client-facing, hospitality, reception or professional services environment, with a genuine passion for providing outstanding service.

To succeed in this role, you will demonstrate:

• Excellent customer service, communication and interpersonal skills, with a professional, friendly and approachable manner.
• A genuine interest in hospitality, client services and delivering a high standard of presentation and service.
• Experience in catering, food and beverage service, or supporting meetings and events.
• Barista experience and coffee-making skills will be highly regarded, but are not essential.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A proactive, flexible and hands-on approach, with a willingness to assist wherever needed.
• Confidence in engaging with clients, partners and colleagues at all levels.
• The ability to work independently while contributing positively to a collaborative team environment.
• A commitment to maintaining high standards of professionalism, presentation and client care.

What we will offer you

Gilbert + Tobin will offer you a friendly and professional working environment. In addition to top of market remuneration, we provide our people with benefits such as up to 26 weeks’ paid parental leave, additional annual leave, complimentary lunches on Tuesdays and Thursdays for our people, ‘end of trip facilities’, exclusive retail discounts, social events, and much more, which you can view here: https://www.gtlaw.com.au/careers/benefits

Our Perth office is based in beautiful sunlit open planned offices with panoramic views of the city and easy access to public transport, restaurants, cafes and exercise facilities.

Additional Information

We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.