Services and Programs Team Leader

NSW Department of Communities and Justice; Aldavilla; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Health & Wellbeing programs

Employee Assistance Programs

Training and development opportunities

Job summary

NSW Department of Communities and Justice is seeking a Services and Programs Team Leader at Mid-North Coast Correctional Centre to coordinate and deliver accredited rehabilitation programs, guiding staff and ensuring safe, ethical service delivery. The role offers opportunities to lead program delivery across correctional centres and support offender rehabilitation with a focus on reducing reoffending.

The role requires knowledge of correctional practices, group-based programs, and strong

Qualifications

• Knowledge of contemporary correctional programs and practices.
• Experience facilitating group-based behavioural change programs.
• Strong communication and relationship-building skills.
• Ability to lead and supervise staff in service delivery.

Responsibilities

• Coordinate and deliver accredited and approved rehabilitation programs.
• Plan, monitor and facilitate program delivery across correctional centres.
• Provide day-to-day guidance and supervision to Services & Programs Officers.
• Review reports and ensure compliance with policy and standards.
• Contribute to offender outcomes and community safety.

Skills

Program delivery

Stakeholder engagement

Leadership

Education

Social work/psychology/mental health degree

Certificate IV in Correctional Practice

Tools

None

Job description

Your Role

Services and Programs Team Leader Corrective Services NSW
Location: Mid-North Coast Correctional Centre
Employment type : 1 Ongoing, Full-Time and 1 Temporary, Full-Time
Salary: $116, 981.00 - $129,492.00 pa + Leave Loading & Superannuation
Grade: Clerk Grade 7/8

This role is responsible for coordinating and delivering accredited programs and services that support offender rehabilitation and positive behavioural change across correctional centres. You will provide guidance and administrative supervision to Services & Programs Officers, ensuring programs are delivered safely, ethically, and to a high professional standard. This is a rewarding opportunity to make a meaningful impact on community safety, develop leadership and program management skills, and contribute to outcomes that help individuals successfully reintegrate into society.

What you’ll do

• As a Services and Programs Team leader, you will coordinate and deliver accredited and approved rehabilitation programs and services that support positive behavioural change and help reduce reoffending.
• You will plan, monitor and facilitate program delivery across correctional centres ensuring services are delivered safely, effectively and in line with operational requirements.
• You will provide day-to-day guidance and administrative supervision to Services & Programs Officers, supporting quality program delivery and professional development.
• This includes reviewing reports, providing advice to internal stakeholders, and ensuring compliance with policy, procedures and professional standards.
• You’ll work within a dedicated and collaborative team focused on rehabilitation and community safety.
• Operating in a dynamic correctional environment, you’ll balance program coordination responsibilities with direct program delivery, making a meaningful contribution to offender outcomes and safer communities.

What you’ll bring

• Knowledge of contemporary correctional programs and practices, including alcohol and other drug, crisis and welfare services.
• Experience facilitating group-based behavioural change programs.
• Strong communication, stakeholder engagement and relationship-building skills.
• Ability to lead, support and guide staff in a service delivery environment.
• Proven ability to manage competing priorities in a dynamic setting.
• Experience which demonstrates the ability to meet the key accountabilities and focus capabilities as detailed in the role description.

Qualifications required

• Current NSW Drivers Licence
• Relevant tertiary qualifications in social work, psychology, mental health, or a related human services field, and/or equivalent experience.
• Certificate IV in Correctional Practice (or ability to obtain within required timeframes).

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

We do work that really matters

Inclusion and Diversity

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Applications

Applications close 11:59pm, Sunday 8th November 2026

Contact

If you’ve got a question about the role or what it’s like to work for DCJ, please contact the hiring manager Patricia Parry via [e-mail]. If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Kaushik Gounder via [e-mail]. Visit Recruitment adjustments on the DCJ website to learn more.

Other Information

Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.