Servicenow Senior System Administrator

Jemena; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Flexible work arrangements

Parental leave benefits

Career development support

Annual bonuses

Job summary

Jemena is seeking a ServiceNow Platform Lead in Melbourne to own health, governance and continuous improvement of a critical enterprise platform. You will provide technical leadership across platform operations, upgrades, integrations, CMDB governance and lifecycle management, ensuring security, scalability and alignment with business needs.

Working with stakeholders, architects, developers and vendors, you will drive platform strategy, manage technical risk and help deliver reliable,

Qualifications

• Advanced knowledge of ServiceNow platform administration, architecture, security, governance and lifecycle management.
• Strong understanding of ITIL and Service Management practices including Incident, Request, Change, Problem, Knowledge and Configuration Management.
• Expertise in platform health, performance monitoring, upgrades, releases and operational support.
• Strong knowledge of CMDB and CSDM including service modelling, configuration management and data quality practices.
• Experience with ServiceNow development, automation, integrations and enterprise governance within complex environments.

Responsibilities

• Own health, governance and continuous improvement of the ServiceNow platform.
• Provide technical leadership across platform operations, upgrades, integrations, CMDB governance and lifecycle management.
• Lead incident resolution, root cause analysis and continuous improvement initiatives.
• Govern integrations and manage technical risk to maintain platform stability.
• Mentor teams and establish governance standards for enterprise-wide use.

Skills

ServiceNow platform administration

Platform health & upgrades

Security & operational excellence

Incident resolution & RCA

Integrations governance

CMDB & CSDM governance

Technical leadership & mentoring

Governance standards

ITIL Foundation

CSA certification

Education

CSA certification

ITIL Foundation

tertiary qualifications or equivalent experience

Tools

ServiceNow (Platform)

Job description

Overview of our role

Own the health, governance and continuous improvement of a critical enterprise ServiceNow platform. As the ServiceNow Platform Lead, you'll provide technical leadership across platform operations, upgrades, integrations, CMDB governance and lifecycle management, ensuring the platform remains secure, scalable and aligned to business needs. Working closely with stakeholders, architects, developers and vendors, you'll drive platform strategy, manage technical risk and help deliver reliable, high-quality Enterprise Services across the organisation.

Culture & Benefits

What we do matters. Delivering safe and reliable energy makes a difference to people's lives across our country every single day. We are proud to keep Australia connected while preparing the nation for a renewable future. Our people are our energy source. We offer meaningful benefits and rewards, including being a certified family-friendly workplace designed to see you succeed in all areas of life:

• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance
• reproductive leave benefits

What You'll Bring

• Extensive experience managing and supporting the ServiceNow platform in complex enterprise environments.
• Proven expertise in platform health, upgrades, releases, lifecycle management, security and operational excellence.
• Strong experience leading incident resolution, root cause analysis and continuous improvement initiatives.
• Demonstrated capability in governing integrations, managing technical risk and maintaining platform stability.
• Experience implementing and maintaining CMDB and CSDM practices to improve data quality and service visibility.
• Proven technical leadership, including mentoring teams, establishing governance standards and acting as a senior escalation point.

Qualifications / Certifications & Experience

• Advanced knowledge of ServiceNow platform administration, architecture, security, governance and lifecycle management.
• Strong understanding of ITIL and Service Management practices, including Incident, Request, Change, Problem, Knowledge and Configuration Management.
• Expertise in platform health, performance monitoring, upgrades, releases and operational support.
• Strong knowledge of CMDB and CSDM, including service modelling, configuration management and data quality practices.
• Experience with ServiceNow development, automation, integrations and enterprise governance within complex environments.
• ServiceNow CSA certified, with ITIL Foundation and relevant ServiceNow certifications, supported by tertiary qualifications or equivalent industry experience.

Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group's over 4000 team members, consistently strive to make a difference in the communities we serve.

We champion and value diversity in life and work experiences, as we know everyone benefits from broader diversity of thoughts in our problem solving, decision making and ability to innovate. We encourage applications from everyone, including First Nations people, veterans, people living with a disability and members of the LGBTIQA+ community. If you need adjustments during the recruitment process, please let us know.

Recruitment Process

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical(dependent on role type), reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.

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