ServiceNow Lead Engineer

Macquarie Bank Limited; Sydney; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Wellbeing leave

Service bonus leave

Parental leave

Volunteer leave

Gender affirmation leave

Employee Assistance Program

Salary packaging

Learning & development

Hybrid working

WFH equipment reimbursement

Job summary

Macquarie Bank Limited is seeking a senior specialist to lead the end-to-end design and delivery of enterprise-scale ServiceNow HR Service Delivery solutions. You will shape platform strategy, work with senior HR and technology stakeholders, and set engineering standards while embedding best practices across the team.

You will champion AI-driven capabilities and automation to simplify workflows, improve decision-making and deliver a seamless employee experience across the lifecycle.

Qualifications

• 7+ years of experience delivering enterprise-scale HRSD solutions.
• Strong expertise in complex workflow design and AI-driven capabilities.
• Experience leading integrations using REST and SOAP with governance standards.
• Ability to influence technical direction and improve platform scalability.
• Experience using automation and AI tools to improve engineering efficiency.

Responsibilities

• Lead end-to-end design and delivery of ServiceNow HRSD solutions.
• Shape platform strategy and architecture across the employee lifecycle.
• Collaborate with HR and technology stakeholders to create secure, scalable solutions.
• Champion AI-driven capabilities and intelligent automation to simplify workflows.

Skills

ServiceNow HRSD

REST integrations

SOAP integrations

Enterprise architecture

Security governance

Automation & AI

Job description

Our People and Culture Technology team delivers human resources technology solutions that improve employee experience and support efficient operations. Our team works in a global, agile environment focused on continuous improvement, automation and new technologies.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

In this role you will lead the end-to-end design and delivery of enterprise-scale ServiceNow HR Service Delivery solutions, shaping platform strategy and architecture across the employee lifecycle. You will work closely with senior human resources and technology stakeholders to create secure, scalable solutions while setting engineering standards and embedding best practices across the team. You will also champion AI-driven capabilities and intelligent automation to simplify workflows, improve decision-making and create a more seamless and personalised employee experience.

What you offer

• 7+ years' of experience delivering enterprise-scale ServiceNow (HRSD) solutions, with strong expertise in complex workflow design and exposure to AI-driven capabilities
• Experience leading the design and delivery of complex integrations using REST and SOAP, aligned with enterprise architecture, security and data governance standards
• Ability to influence technical direction, challenge existing approaches, and improve platform scalability, performance and long-term maintainability
• A strategic and innovative mindset with experience using automation and artificial intelligence tools to improve engineering efficiency and employee experience.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We’re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow’s technology solutions.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.