ServiceNow ITSM Architect

ITbility; Brisbane; Sur place; AUD 180 000 - 240 000; Plein temps

Résumé du poste

ITbility is seeking an experienced ServiceNow ITSM Architect for a 6+ month contract in Australia. You will lead discovery workshops, capture requirements, and design end-to-end ITSM solutions aligned with business goals.

Key focus areas include change management, knowledge management, service catalog, CMDB, and architecture governance, with emphasis on scalable, secure delivery. You will engage with IT and business stakeholders and present adoption roadmaps to leadership.

Qualifications

• 10+ years of experience in ITSM architecture or related field.

Responsabilités

• Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.

Connaissances

Stakeholder engagement

Requirements gathering

Workshop facilitation

Solution architecture

ServiceNow ITSM

ServiceNow

Outils

ServiceNow

Description du poste

Our client in Australia is looking for ServiceNow ITSM Architectthis is a contract for 6+ months.

Job Description:

Experience:

10+ Years

Role Overview

We are seeking an experienced ServiceNow ITSM Architect with strong expertise in leading customer discovery workshops, requirement gathering, solution architecture, and end-to-end ServiceNow ITSM implementations. The ideal candidate will engage with business and IT stakeholders to understand current processes, identify transformation opportunities, and design scalable ServiceNow solutions aligned with business objectives.

Key Responsibilities

Discovery & Consulting

• Lead customer discovery sessions, workshops, and stakeholder interviews to understand business challenges, existing ITSM processes, and transformation goals.
• Facilitate process-mapping workshops and perform current-state vs. future-state gap analysis.
• Capture and document business, functional, and technical requirements.
• Provide consulting recommendations and define ServiceNow adoption roadmaps.
• Present solution approaches, effort estimates, implementation strategies, and best practices to customer leadership teams.
• Design end-to-end ServiceNow ITSM solutions covering:
• Change Management
• Request Management
• Knowledge Management
• Service Catalog
• CMDB
• Define solution architecture aligned with ServiceNow best practices and platform governance.
• Create architecture documents, solution designs, process flows, integration diagrams, and implementation roadmaps.
• Ensure scalability, security, maintainability, and performance of proposed solutions.

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) – Advantage

All candidates should have full working rights in Australia.

Only shortlisted candidates will be contacted for this role.