ServiceNow Developer — Hybrid, Impact at University

University of Newcastle Employees, Location, Alumni; Newcastle City Council; Hybrid; AUD 97,000 - 107,000; Full time

Benefits offered by this job

Flexible working week

Remote work up to 2 days/week

17% superannuation

Salary packaging

Job summary

The University of Newcastle is seeking a ServiceNow Developer to design and deliver scalable solutions across a modern tech stack, including AWS/Azure, Mulesoft, Jira/Confluence, and ServiceNow. You will work with cross-functional teams to translate requirements into robust, secure, and maintainable platform features.

You will contribute to DevOps-driven delivery, participate in agile ceremonies, and help maintain platform health while enabling secure coding practices.

Qualifications

• Previous experience in software development roles.
• Hands-on development on the ServiceNow platform with a track record of delivering scalable and maintainable solutions.
• Demonstrated experience diagnosing and resolving issues within the ServiceNow platform.
• Ability to follow development standards and DevOps practices.
• Excellent communication skills and the ability to collaborate across teams.
• ServiceNow certifications like System Administrator, Application Developer and/or ITSM/HRSD/CSM specialist certifications are a plus.

Responsibilities

• Build scalable, reusable ServiceNow solutions including scripting, configuration, integrations, and customisations.
• Engage with stakeholders to understand needs, refine scope and manage expectations.
• Work closely with business analysts, solution architects, and service designers to translate requirements into prototypes and final solutions.
• Ensure code / build quality and follow development standards.
• Follow DevOps practices to boost efficiency and productivity.
• Provide technical support, troubleshoot issues and implement bug fixes.
• Ensure platform health through regular maintenance, upgrades, and secure coding practices.
• Participate in agile ceremonies and contribute to agile delivery practices.
• Contribute to a culture of innovation, collaboration, and continuous improvement.

Skills

ServiceNow development

DevOps practices

Stakeholder engagement

Scripting

Agile ceremonies

Troubleshooting

Tools

Jira/Confluence

Mulesoft

AWS/Azure Cloud

Job description

The University of Newcastle is seeking a ServiceNow Developer to design and deliver scalable solutions across a modern tech stack, including AWS/Azure, Mulesoft, Jira/Confluence, and ServiceNow. You will work with cross-functional teams to translate requirements into robust, secure, and maintainable platform features.

You will contribute to DevOps-driven delivery, participate in agile ceremonies, and help maintain platform health while enabling secure coding practices.