Servicenow Developer

University of Newcastle Employees, Location, Alumni; Newcastle City Council; Hybrid; AUD 97,000 - 107,000; Full time

Benefits offered by this job

Flexible working week

Remote work up to 2 days/week

17% superannuation

Salary packaging

Job summary

The University of Newcastle is seeking a ServiceNow Developer to design and deliver scalable solutions across a modern tech stack, including AWS/Azure, Mulesoft, Jira/Confluence, and ServiceNow. You will work with cross-functional teams to translate requirements into robust, secure, and maintainable platform features.

You will contribute to DevOps-driven delivery, participate in agile ceremonies, and help maintain platform health while enabling secure coding practices.

Qualifications

• Previous experience in software development roles.
• Hands-on development on the ServiceNow platform with a track record of delivering scalable and maintainable solutions.
• Demonstrated experience diagnosing and resolving issues within the ServiceNow platform.
• Ability to follow development standards and DevOps practices.
• Excellent communication skills and the ability to collaborate across teams.
• ServiceNow certifications like System Administrator, Application Developer and/or ITSM/HRSD/CSM specialist certifications are a plus.

Responsibilities

• Build scalable, reusable ServiceNow solutions including scripting, configuration, integrations, and customisations.
• Engage with stakeholders to understand needs, refine scope and manage expectations.
• Work closely with business analysts, solution architects, and service designers to translate requirements into prototypes and final solutions.
• Ensure code / build quality and follow development standards.
• Follow DevOps practices to boost efficiency and productivity.
• Provide technical support, troubleshoot issues and implement bug fixes.
• Ensure platform health through regular maintenance, upgrades, and secure coding practices.
• Participate in agile ceremonies and contribute to agile delivery practices.
• Contribute to a culture of innovation, collaboration, and continuous improvement.

Skills

ServiceNow development

DevOps practices

Stakeholder engagement

Scripting

Agile ceremonies

Troubleshooting

Tools

Jira/Confluence

Mulesoft

AWS/Azure Cloud

Job description

At our university, ServiceNow is a foundational platform driving digital transformation across administrative and support services. It underpins our service management capabilities, enabling streamlined workflows, improved user experiences, and data-driven decision-making. As a ServiceNow Developer, you’ll be part of a dynamic team that ensures the platform remains robust, scalable, and aligned with the evolving needs of our community.

You’ll be immersed in software development and the ServiceNow platform working to deliver secure, scalable, and innovative digital solutions. Be part of a team that works across an enterprise-grade modern tech stack including AWS/Azure Cloud, ServiceNow, Mulesoft, Atlassian (Jira/Confluence) and more. This is your chance to influence, innovate, and make real change.

What you’ll do

• Build scalable, reusable ServiceNow solutions including scripting, configuration, integrations, and customisations
• Engage with stakeholders to understand needs, refine scope and manage expectations
• Work closely with business analysts, solution architects, and service designers to translate requirements into prototypes and final solutions
• Ensure code / build quality and follow development standards
• Follow DevOps practices to boost efficiency and productivity
• Provide technical support, troubleshoot issues and implement bug fixes
• Ensure platform health through regular maintenance, upgrades, and secure coding practices
• Participate in agile ceremonies and contribute to agile delivery practices
• Contribute to a culture of innovation, collaboration, and continuous improvement

What we’re looking for

• Previous experience in software development roles
• Hands-on development on the ServiceNow platform, with a strong track record of delivering scalable and maintainable solutions
• Demonstrated experience diagnosing and resolving issues within the ServiceNow platform
• Ability to follow development standards and DevOps practices
• Excellent communication skills and the ability to collaborate across teams
• ServiceNow certifications like ServiceNow Certified System Administrator, Certified Application Developer and/or Certified Implementation Specialist in ITSM, HRSD, or CSM are a plus

This full-time position is fixed term until October 2027 at a HEW 6 Higher Education Level located in the Digital Technology Solutions department at Callaghan Campus.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan 2020-2025 outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• The remuneration for this position is from $97217 - $107268 p.a. + superannuation and is commensurate with skills and experience
• 35-hour work week with flexible working arrangements (in line with the University’s Flexible Work Policy)
• Up to 2 days work from home or remote per week (minimum 3 days per week on campus)
• 17% super and salary packaging
• Additional University Holiday days, generous 15 days personal leave, 10 days life leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more

For specific position enquiries, please contact Michael Skerritt, Senior Manager, DevOps Engineering via email [e-mail]

Having Difficulties? Please reach out to us: [e-mail]

Our assessment process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an ‘in person’ interview will be conducted as part of the process)
• Referee checks
• Pre-employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

As part of this, and in alignment with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, from 1 January 2026, the University will also consider gender-based violence risk factors as part of our recruitment processes.

The completion and return of the University’s Gender-based Violence Declaration Form will form part of the pre-employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non-negotiable.

We are excited to be Looking Ahead with you

We are committed to a fair, inclusive, and barrier-free recruitment process. If you require an alternative way to access the Position Description or submit your application, please contact [e-mail].

Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply.