Senior Servicenow Developer — Itsm/Cmdb/Csm Expert

2021 Kinetic It; Newcastle City Council; Hybrid; AUD 95,000 - 120,000; Full time

Benefits offered by this job

Remote work (up to 2 days per week)

Annual leave & personal leave

17% superannuation

Salary packaging

Job summary

The University of Newcastle is seeking a Senior ServiceNow Developer to drive development on the ServiceNow platform within the Digital Technology Solutions department at Callaghan Campus. This role focuses on building scalable, secure, and maintainable ServiceNow solutions, working with AWS/Azure, Mulesoft, and Atlassian tools to support university services.

You will engage with stakeholders, refine requirements, and collaborate with architects and designers to deliver prototypes and final

Qualifications

• Experience with ServiceNow development across modules and configurations.
• Ability to diagnose and resolve issues in the ServiceNow platform.
• Familiarity with DevOps practices and secure coding standards.

Responsibilities

• Build scalable ServiceNow solutions including scripting, integrations, and customisations.
• Engage with stakeholders to refine scope and manage expectations.
• Collaborate with analysts, solution architects and service designers to translate requirements.
• Ensure code quality and development standards are followed.
• Participate in agile ceremonies and contribute to delivery practices.
• Provide technical support and implement bug fixes.

Skills

ServiceNow development

Scripting

Integrations

DevOps

Stakeholder engagement

Team collaboration

Certification in ServiceNow

Tools

ServiceNow

AWS/Azure Cloud

Mulesoft

Jira/Confluence

Job description

Senior ServiceNow Developer

Showing 2000 Senior ServiceNow Developer Itsm Cmdb Csm Expert jobs in New South Wales

At our university, ServiceNow is a foundational platform driving digital transformation across administrative and support services. It underpins our service management capabilities, enabling streamlined workflows, improved user experiences, and data-driven decision‑making. As a ServiceNow Developer, you’ll be part of a dynamic team that ensures the platform remains robust, scalable, and aligned with the evolving needs of our community.

You’ll be immersed in software development and the ServiceNow platform working to deliver secure, scalable, and innovative digital solutions. Be part of a team that works across an enterprise‑grade modern tech stack including AWS/Azure Cloud, ServiceNow, Mulesoft, Atlassian (Jira/Confluence) and more. This is your chance to influence, innovate, and make real change.

What you’ll do

• Build scalable, reusable ServiceNow solutions including scripting, configuration, integrations, and customisations
• Engage with stakeholders to understand needs, refine scope and manage expectations
• Work closely with business analysts, solution architects, and service designers to translate requirements into prototypes and final solutions
• Ensure code / build quality and follow development standards
• Follow DevOps practices to boost efficiency and productivity
• Provide technical support, troubleshoot issues and implement bug fixes
• Ensure platform health through regular maintenance, upgrades, and secure coding practices
• Participate in agile ceremonies and contribute to agile delivery practices
• Contribute to a culture of innovation, collaboration, and continuous improvement

What we’re looking for

• Previous experience in software development roles
• Hands‑on development on the ServiceNow platform, with a strong track record of delivering scalable and maintainable solutions
• Demonstrated experience diagnosing and resolving issues within the ServiceNow platform
• Ability to follow development standards and DevOps practices
• Excellent communication skills and the ability to collaborate across teams
• ServiceNow certifications like ServiceNow Certified System Administrator, Certified Application Developer and/or Certified Implementation Specialist in ITSM, HRSD, or CSM are a plus

This full‑time position is fixed term until October 2027 at a HEW6 Higher Education Level located in the Digital Technology Solutions department at Callaghan Campus.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world‑leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision and our values of excellence, equity, engagement and sustainability, the University of Newcastle’s Looking Ahead Strategic Plan outlines the University’s commitment to delivering an exceptional student experience and serving our communities.

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

• The remuneration for this position is from‏97217 - $ p.a. +superannuation and is commensurate with skills and experience
• Up to 2 days work from home or remote per week (minimum 3 days per week on campus)
• 17% super and salary packaging
• Additional University Holiday days, generous 15 days personal leave, 10 days life leave and parental leave, annual leave loading and additional purchased leave scheme
• Discounts in private health insurance, gym memberships, software, travel and more

Our next steps

Please visit the University’s website for a guide on how to apply for this role.

If viewing this on a job board other than the University's please navigate to the University’s website, where a copy of the Position Description can be accessed. Please download a copy before commencing your application.

Your application must include:

• Your resume
• A cover letter outlining your motivation to apply for this opportunity
• A statement addressing each of the "What we’re looking for" criteria listed above demonstrating your qualifications and experience with examples

To ensure that your application receives full consideration, it's important to structure and address the selection criteria outlined in the application process. This helps us better understand your experience and suitability for the role. We appreciate your attention to this matter and look forward to reviewing your application.

For specific position enquiries, please contact Michael Skerritt, Senior Manager, DevOps Engineering via email.

Assessment Process

Typically, candidates that progress beyond the shortlist stage can expect to undertake the following (minimum) assessment activities as part of the recruitment process:

• Interview (an 'in person' interview will be conducted as part of the process)
• Referee checks
• Pre‑employment checks as appropriate to the role

Our University is committed to creating a safe, respectful, and inclusive environment for every member of our community. This commitment is central to our values and our efforts to build a diverse workforce where everyone can thrive.

The completion and return of the University’s Gender‑based Violence Declaration Form will form part of the pre‑employment checks for this position and any offer of employment will be conditional upon review by the University.

Our adherence to the Code is about more than compliance—it’s about living our values. Together, we can ensure our University remains a place where respect, safety, and inclusion are non‑negotiable.

We are excited to be Looking Ahead with you

We are committed to a fair, inclusive, and barrier‑free recruitment process. If you require an alternative way to access the Position Description or submit your application, please contact us.

Reasonable adjustments are available throughout the assessment and interview process to support all applicants to participate fully.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. We welcome applications from people of all backgrounds and strongly encourage women and Aboriginal and Torres Strait Islander candidates to apply.