ServiceNow Developer – Federal Government

seek.com.au; Canberra; On-site; AUD 110,000 - 170,000; Full time

Job summary

SEEK is seeking a ServiceNow Developer to join a large Federal Government technology transformation program. This hands-on role focuses on designing, configuring and developing custom and out-of-the-box ServiceNow solutions.

You will work within a multidisciplinary Agile delivery team, delivering scalable modules and integrations while ensuring best practices and ITIL alignment. The role requires strong technical skills, documentation, and ability to collaborate with business and technical

Qualifications

• Demonstrated experience designing, developing and maintaining ServiceNow solutions.
• Hands-on configuring and customising ServiceNow modules, workflows, forms and scripts.
• Experience developing ServiceNow integrations and custom applications.
• Practical experience with ServiceNow ITSM, ITOM and HR modules.
• Understanding of ITIL processes and best practices.
• Strong documentation and communication skills.
• Ability to communicate clearly with business and technical stakeholders.

Responsibilities

• Design and develop ServiceNow applications, modules and integrations.
• Configure and customise workflows, forms, scripts and platform functionality.
• Translate business requirements into prototypes and fully working solutions.
• Collaborate with business analysts, user researchers, service designers and technical teams.
• Maintain and enhance existing ServiceNow applications and modules.
• Troubleshoot complex platform issues and perform root-cause analysis.
• Implement bug fixes and improve platform stability and performance.
• Monitor system health and proactively address issues to minimise downtime.
• Support platform maintenance, upgrades and continuous improvement.
• Prepare technical designs, specifications and knowledge-transfer documentation.

Skills

ServiceNow development

ITSM/ITOM/HR

Integrations

Workflow customization

ITIL knowledge

Documentation

Stakeholder communication

Platform monitoring

Azure DevOps

Office 365/SharePoint

Tools

Azure DevOps

Office 365

SharePoint

Job description

ServiceNow Developer – Federal Government

This is a hands-on development role focused primarily on new ServiceNow solutions. You will design, configure and develop custom and out-of-the-box functionality that meets business and technical requirements. You will join a large, multidisciplinary Agile delivery team supporting a major Federal Government technology transformation program.

Key responsibilities

• Design and develop ServiceNow applications, modules and integrations.
• Configure and customise workflows, forms, scripts and platform functionality.
• Translate business requirements into prototypes and fully working solutions.
• Collaborate with business analysts, user researchers, service designers and technical teams.
• Maintain and enhance existing ServiceNow applications and modules.
• Troubleshoot complex platform issues and perform root-cause analysis.
• Implement bug fixes and improve platform stability and performance.
• Monitor system health and proactively address issues to minimise downtime.
• Support platform maintenance, upgrades and continuous improvement.
• Prepare technical designs, specifications and knowledge-transfer documentation.

About you

• Demonstrated experience designing, developing and maintaining ServiceNow solutions.
• Strong hands-on experience configuring and customising ServiceNow modules, workflows, forms and scripts.
• Experience developing ServiceNow integrations and custom applications.
• Practical experience with ServiceNow ITSM, ITOM and HR modules.
• Ability to gather and interpret business requirements and provide appropriate technical solutions.
• Understanding of ITIL processes and best practices.
• Experience monitoring ServiceNow platform health and resolving performance or availability issues.
• Knowledge of Microsoft platforms and development practices, including Office 365, SharePoint and Azure DevOps.
• Strong technical documentation and communication skills.
• Ability to communicate clearly with both business and technical stakeholders.