ServiceNow Developer, Application Platform Management

Australian Electoral Commission; Canberra; Presencial; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

The Australian Electoral Commission in Canberra is seeking a skilled ServiceNow Developer to design, configure, and support the ServiceNow platform across ITSM, HRSD and CSM. You will work in a small, agile team to deliver reliable, scalable solutions and contribute to the full development lifecycle from requirements to post-implementation support.

You will collaborate closely with product owners, business analysts and operations, ensuring platform upgrades, documentation and performance

Formación

• Experience developing and configuring ServiceNow applications.
• Ability to investigate issues, define root causes and implement solutions.
• Capacity to manage competing priorities in a dynamic delivery environment.
• Strong communication with technical and non-technical stakeholders.

Responsabilidades

• Develop, configure, maintain and support the ServiceNow platform for ITSM, HRSD and CSM.
• Deliver high-quality technical solutions with a small agile team.
• Engage with product owners, analysts and operations to refine requirements and design solutions.
• Perform platform upgrades, defect resolution and performance optimisation.

Conocimientos

ServiceNow development

ITSM

HRSD

CSM

Agile delivery

Stakeholder comms

Herramientas

ServiceNow

Descripción del empleo

ServiceNow Developer, Application Platform Management

Australian Electoral Commission – Canberra ACT

The Platforms and Application Development (P&AD) Branch delivers Information, Communication and Technology (ICT) services to the AEC and is divided into three sections: IT Roll and Event Applications, IT Applications Development and Application Platform Management. ICT services are delivered through a select sourcing model, with a mix of in-house and outsourced resources.

The P&AD Branch is committed to building the agency’s information technology capability by providing resilient, modern and secure systems informed by data and insights, while also upskilling teams to develop innovative new products and services.

Key duties of the position include:

This is an exciting opportunity to join the AEC and contribute to work that has a direct impact on Australia's democratic processes.

As a ServiceNow Developer, you will play a key role in developing, configuring, maintaining, and supporting the AEC’s ServiceNow platform to drive effective business operations and service delivery.

You will work as part of a small, agile team to deliver high-quality technical solutions across the ServiceNow suite, with a strong focus on enhancing and supporting core enterprise products such as IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).

In this role, you will contribute across the full development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support. You will work closely with product owners, business analysts, architects and operational teams to deliver secure, reliable and scalable solutions. You will also undertake platform maintenance activities, including upgrades, defect resolution and performance optimisation, and contribute to the development and maintenance of technical documentation. To support a contemporary and efficient platform, you will remain current with ServiceNow updates and industry trends.

You will be expected to manage competing priorities, deliver results within required timeframes, and undertake additional duties or assume responsibility for other functions as directed from time to time.

To excel you’ll have:

We are seeking a motivated and capable professional who can demonstrate the skills, knowledge and experience required to perform successfully in this role.

Essential

• Demonstrated experience in application development, configuration or ICT support with prior experience working with the ServiceNow platform highly regarded.
• Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes and contribute to the development of practical, sustainable solutions.
• Ability to work effectively under limited direction, manage competing priorities and remain flexible and responsive in a dynamic delivery environment.
• Well-developed communication skills, including the ability to clearly explain technical concepts to non-technical stakeholders and work collaboratively with multidisciplinary teams.
• Strong commitment to quality, accuracy and continuous improvement, including experience contributing to testing, documentation, maintenance and platform optimisation activities.
• Understanding of, or the ability to quickly develop an understanding of, IT Service Management, HR or Customer Service business processes within a large, complex organisation.
• Ability to remain calm and resilient under pressure, maintaining focus and professionalism while working through technical issues and meeting delivery timeframes.

Desirable

• ServiceNow product certifications in one or more of the following: IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).
• Experience working within Australian Government, regulated or security-sensitive ICT environments.
• Experience working in agile or hybrid delivery environments.

Eligibility

• AEC employees must be Australian citizens.
• Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
• Applicants are required to consent to, undergo, obtain and maintain a character clearance.
• Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

Getting to know the Australian Electoral Commission

The Australian Electoral Commission (AEC) is at the heart of Australian democracy.The AEC is responsible for conducting federal elections and referendums, maintaining the Commonwealth electoral roll and making sure the Australian public is informed about all electoral matters. Our goal is to see that all eligible Australians actively participate in our democracy.The AEC values of electoral integrity through quality, agility and professionalism drive strategic and corporate planning and assist in organising the agency in a way that will effectively deliver the business into the future.The AEC is an equal opportunity employer which upholds the APS employment principles and actively encourages a diverse and inclusive workplace.The AEC’s statutory functions in relation to the conduct of elections and referendums require that the AEC and its employees must be, and must be seen to be, impartial and politically neutral. As a result, the AEC Enterprise Agreement and Political Neutrality Policy state that it is an inherent requirement of AEC employment that employees, and prospective employees, are not publicly active in any political affairs and do not publicly engage in such activities. This includes advocating any issues associated with a referendum. Should a prospective employee fail to meet this inherent requirement, they will be ineligible for employment with the AEC.