ServiceNow Developer

Yolk Digital; Canberra; Hybrid; AUD 120,000 - 150,000; Full time

Job summary

Yolk Digital is seeking a ServiceNow Developer to deliver hands-on development across the ServiceNow platform, including ITSM, HRSD and CSM, within an agile team. You will design, build, test and support solutions, working with product owners, analysts and designers to turn requirements into secure, scalable outcomes.

Role involves platform maintenance, upgrades and documentation in a government-adjacent environment.

Qualifications

• Current CSA certification is required.
• Hands-on ServiceNow development experience in enterprise environments.
• Experience across the full ServiceNow development lifecycle from requirements to post-implementation support.
• Experience integrating ServiceNow with external systems using REST APIs and web services.
• Delivery across ITSM, HRSD and CSM products.
• Platform maintenance including upgrades, patching and performance optimisation.

Responsibilities

• Collaborate with business analysts, user researchers and service designers to translate requirements into working solutions.
• Enhance existing ServiceNow applications and modules.
• Work within agile delivery practices and participate in agile ceremonies.
• Document technical designs, specifications and knowledge transfer materials.
• Collaborate with IT and business teams to develop best practices for ServiceNow development.
• Stay current with new ServiceNow features and incorporate them into development processes.
• Contribute to continuous improvement of the ServiceNow platform.

Skills

CSA certification

ServiceNow development

REST APIs integration

Agile delivery

ITSM HRSD CSM

Security compliance

Job description

Applications Close: Monday 14 September 2026

Yolk Digital is looking for a ServiceNow Developer to deliver hands-on technical development across its ServiceNow platform in support of critical digital and service delivery outcomes. You'll design, build, enhance and support solutions across one or more ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM).

Working within an agile delivery team, you'll contribute across the full development lifecycle: requirements refinement, solution design, build, testing, deployment and post-implementation support. You'll partner closely with product owners, business analysts, user researchers, service designers, architects and operational teams to turn business requirements into secure, reliable and scalable working solutions.

You'll also contribute to platform maintenance, including upgrades, defect resolution, performance optimisation and technical documentation, and you'll be expected to operate with a high degree of independence and technical proficiency to meet delivery timeframes and quality standards in a complex government environment.

Location

ACT. Hybrid. The role is performed from the CBD n Canberra with a combination of onsite attendance and remote working.

Duration

9 months, commencing 5 October 2026 (initial term to 30 June 2027), with 1 x 12 month extension option.

Clearance

NV1. You must hold an active Negative Vetting Level 1 security clearance prior to commencement.

Key Responsibilities

• Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into final working solutions
• Enhance existing ServiceNow applications and modules
• Work in accordance with agile principles and practices, including participation in agile ceremonies
• Document all technical designs, specifications and knowledge transfer materials
• Collaborate with IT and business teams to develop best practices for ServiceNow development
• Stay on top of new ServiceNow features and functionalities and incorporate them into the development process
• Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements

Skills & Experience

• Current ServiceNow Certified System Administrator (CSA) certification
• Hands-on ServiceNow development, covering configuration and custom development within enterprise ServiceNow environments
• The full ServiceNow development lifecycle, from requirements refinement and solution design through build, testing, deployment and post-implementation support
• Integrating ServiceNow with external systems using REST APIs, web services and authentication mechanisms
• Delivery across ServiceNow products including ITSM, HRSD and CSM
• Platform maintenance, including upgrades, defect resolution, performance optimisation and technical documentation
• Working in environments with strong governance, change management and security requirements

Technical capability

• Current ServiceNow Certified System Administrator (CSA) certification
• Demonstrated, strong hands-on experience as a ServiceNow Developer delivering configuration and custom development within enterprise ServiceNow environments
• Proven experience across the full ServiceNow development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support
• Demonstrated experience integrating ServiceNow with external systems using REST APIs, web services and authentication mechanisms

Professional capability

6. Strong analytical and problem-solving skills, with a demonstrated ability to diagnose complex technical issues and implement sustainable solutions

7. Excellent communication and stakeholder engagement skills, with the ability to work effectively with technical and non-technical personnel

8. Ability to work autonomously with minimal supervision, manage competing priorities and meet delivery timeframes in a fast-paced environment

9. Experience working in environments with strong governance, change management and security requirements

• ServiceNow Product Certifications in one or more of ITSM, HRSD and CSM
• Experience delivering solutions across ITSM, HRSD and/or CSM within medium to large organisations
• Experience supporting platform maintenance activities, including upgrades, patching, defect resolution, monitoring and performance optimisation
• Familiarity with ITIL or service management frameworks and their practical application within ServiceNow
• Experience working within Australian Government, regulated or security-sensitive ICT environments
• Experience working in agile or hybrid delivery environments