Service Technician (Services)

Acusensus; Rockhampton Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Attractive remuneration and benefits

Career development opportunities

High performing team

Job summary

Acusensus is looking for a Service Technician to join our Rockhampton depot, handling radar/camera hardware and software for roadside safety solutions. You'll assemble, deploy, and support mobile and fixed platforms, ensuring reliable operation and timely fault resolution.

Reporting to the Project Engineering Lead in Brisbane, you will collaborate with engineers and other technicians, perform diagnostics, and maintain thorough QA records while upholding safety standards.

Qualifications

• Tertiary qualification in electronic, electrical or computer fields or relevant demonstrated experience.
• Electronic/electrical knowledge and ability to read/modify schematics or plans.
• Mechanical and small diesel engine knowledge and skills.
• Fault finding using appropriate tools and measurement aids.
• Familiar with computers/IT-based work; networking understanding; UNIX would be highly regarded; Command Line/PowerShell experience.

Responsibilities

• Assemble, deploy and support fixed and mobile platforms integrating radar and camera hardware with OS and communications software.
• Troubleshoot and diagnose hardware/software faults.
• Collaborate with Project Engineers and Queensland-based Technicians; liaise with field operators.
• Maintain documentation and QA records; ensure safety and continuous improvement.
• Ability to tow and reverse heavy trailers; support depot operations.

Skills

Problem-solving

Technical diagnostics

Troubleshooting

Communication skills

Team player

Documentation

Trailer handling

Safety & QA

Education

Electronic/Electrical/Computer qualification

Full driver’s license

Tools

UNIX systems

Command Line

PowerShell

Networking equipment

Job description

Acusensus is an Australian technology success story with offices across Australia, the United States, the United Kingdom, and New Zealand. Founded in 2018, we have developed world-leading technology focused on reducing road fatalities and injuries caused by distracted drivers. We are global in our aspirations and have some of the best (and smartest) team members on the planet.

The Opportunity

The Service Technician works with the hardware and software that drives our distracted driving and speed detection technology solutions and is based at our newly opened depot in Rockhampton. The role is responsible for assembling, deploying and supporting a range of fixed and mobile platforms that integrate radar and camera hardware with operating systems and communications software. Our technologies involve equipment installed at the roadside, real-time sensor and camera interfaces, decision algorithms, machine learning based detection algorithms, file transfer and monitoring systems, web user interfaces and cloud-based infrastructure.

In addition to holding a high level of technical knowledge, electrical skills, mechanical skills and fault-finding abilities, our Service Technicians have the ability to plan and organise work to best serve the interest of Acusensus and our Customers.

This role reports into the Project Engineering Lead based in Brisbane and works in close collaboration with Project Engineers, other Queensland based Service Technicians and Enforcement Trailer Operators.

What you'll bring

• Demonstrated problem-solving and analytical skills
• Highly developed technical diagnostic and troubleshooting skills
• Ability to know when to elevate an issue to the next level
• Highly developed communication skills to liaise with various departments including Enforcement Trailer Operators in the field to identify and troubleshoot a fault in a remote system
• A well-rounded team player, who is reliable, patient and enjoys helping others
• Highly disciplined approach to documentation and record keeping to meet QA and QC requirements
• Ability to tow and reverse heavy trailers
• Commitment to Workplace Health and Safety and continuous improvement

Requirements

Experience and Qualifications

• Tertiary (TAFE or University) qualification in either electronic, electrical or computer related fields or relevant demonstrated experience
• Electronic/electrical knowledge and ability to read, create and/or modify technical diagrams, drawings, schematics or plans
• Mechanical and small diesel engine knowledge and skills
• Fault finding using appropriate knowledge, measurement tools and aids
• Be familiar and confident with computers/IT based work, understanding of networking
  • knowledge of UNIX Systems would be highly regarded,
  • Command Line and PowerShell experience
  • Knowledge of Networking equipment (switches, patch panels, VLAN routers, firewalls, VPN, etc.)
• Full drivers license

Benefits

Why Join Us

• Attractive Remuneration & Benefits packages that reward and recognise positive impact
• Career development opportunities within a growing and dynamic company
• Work in a high performing team with a broad range of skill sets and job backgrounds

At Acusensus, we're building a diverse and inclusive workplace where everyone feels empowered to drive positive change. We're committed to fostering an inclusive environment where creativity and authenticity are celebrated. No matter your background, if you're passionate about making a difference, we encourage you to apply.