Service Technician - QLD

Fisher & Paykel Customer Services Pty Ltd; Queensland; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Industry-leading training

Career development

Employee product discounts

Job summary

Fisher & Paykel in Australia is seeking a Service Technician to join our Queensland team. This role combines hands-on diagnostics with delivering exceptional in-home service for premium appliances.

You'll receive comprehensive training across our product range, work with experienced technicians, and have opportunities to grow within a global organisation focused on quality, safety, and customer outcomes.

Qualifications

• Experience in appliance repair, fault-finding and troubleshooting in domestic appliances or related trade.
• Ability to read and interpret manuals, schematics, wiring diagrams and service documentation.
• Commitment to safety, quality workmanship and continuous improvement.

Responsibilities

• Deliver in-home service experiences representing the Fisher & Paykel brand with professionalism.
• Diagnose, troubleshoot, repair, and test premium appliances to high standards.
• Communicate recommendations and next steps clearly to customers.
• Maintain van stock of spare parts and manage service documentation accurately.
• Ensure all work complies with safety standards and regulatory requirements.

Skills

Diagnostic skills

Troubleshooting

Communication

Autonomy

Education

Electrical/Electronics/Appliance Service or Refrigeration Trade Qualification

Tools

Microsoft Office

Mobile technology

Digital service systems

Job description

The Role Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are what make us unique. At Fisher & Paykel, we believe that every customer interaction is an opportunity to create a great experience. As we work towards becoming the world's most human-centred appliance brand, we're looking for people who share our commitment to quality, innovation, and putting customers first.

The Opportunity

We are looking for a Service Technician to join our team in Queensland. This is an excellent opportunity for someone who enjoys hands-on problem solving, learning new skills, and delivering exceptional customer experiences. You'll receive comprehensive training across our premium appliance range and work alongside experienced technicians who are passionate about sharing their knowledge. Through a combination of structured learning, technical training, and practical experience, you'll develop the skills needed to diagnose, repair, and maintain our products to the highest standard. Whether you're looking to build on existing technical experience or take the next step in your career, you'll be supported every step of the way.

What You'll Be Doing

As a Service Technician, you'll be the face of Fisher & Paykel in customers' homes, combining technical expertise with exceptional service to create positive customer experiences.

• Deliver exceptional in-home service experiences, representing the Fisher & Paykel brand with professionalism, expertise, and a customer-first mindset.
• Diagnose, troubleshoot, repair, and test premium appliances, ensuring safe, reliable, and high-quality outcomes for customers.
• Assess product performance, identify the most effective repair solution, and clearly communicate recommendations and next steps to customers.
• Maintain and manage van stock of spare parts inventory to maximise efficiency and first-time fix rates.
• Complete service documentation, quotations, and job records accurately, while adhering to company policies and safety standards.
• Complete service documentation, customer records, quotations, and reports accurately and in a timely manner.
• Maintain a strong commitment to safety, quality, and operational excellence, ensuring all work meets company and regulatory standards.
• Continuously develop your technical expertise through training, product knowledge, and collaboration with colleagues to deliver best-in-class customer outcomes

What We're Looking For

We're interested in people who are motivated to learn and committed to delivering exceptional service. You'll bring:

• Previous experience in appliance repair, fault-finding and troubleshooting, ideally within domestic appliances, whiteware, electronics, or a related technical trade.
• The ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
• Strong diagnostic and problem-solving skills, with the ability to identify root causes and provide effective long-term solutions.
• A customer-first mindset with a professional approach and excellent communication skills.
• Strong written communication skills and confidence using digital service systems, Microsoft Office, and mobile technology.
• High attention to detail, strong organisational skills, and the ability to work autonomously.
• A commitment to safety, quality workmanship, and continuous improvement.
• A current driver's licence and the ability to travel to customer locations as required.
• Experience servicing premium appliances or Fisher & Paykel products will be highly regarded.
• Qualifications Electrical, Electronics, Appliance Service, Refrigeration, or related Trade Qualification.
• Queensland Restricted Electrical Work Licence (Disconnect/Reconnect endorsement) or equivalent electrical authorisation preferred.
• Licensed Electrical Service Technician or Registered Electrical Service Technician experience highly regarded.

What's In It For You?

At Fisher & Paykel, we invest in our people and provide opportunities for growth and development. In return, you'll enjoy:

• A supportive, inclusive, and collaborative team environment.
• Industry-leading product and technical training.
• Career development and progression opportunities within a global organisation.
• The chance to work with innovative, premium products and technology.
• Generous employee product discounts for you, your friends, and family.
• The opportunity to be part of a company that genuinely cares about its people, customers, and communities.

What's Next?

If you're passionate about learning, enjoy solving technical challenges, and want to be part of a company that puts people at the heart of everything it does, we'd love to hear from you.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever.

Learn more about Fisher & Paykel