Service Technician - WA

Fisher & Paykel Customer Services Pty Ltd; Western Australia; Sur place; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Technical training

Product discounts

Career development

Global opportunities

Résumé du poste

Fisher & Paykel is seeking Service Technicians to join our Western Australia team. You’ll diagnose, repair, and maintain premium appliances, supported by comprehensive training and experienced colleagues who are passionate about delivering exceptional customer experiences.

You’ll manage on-site visits, test repairs, complete service documentation, and ensure safety and quality standards. A current driver’s licence and ability to travel to customer locations are required; experience with premium

Qualifications

• Experience in repair, fault-finding and troubleshooting of domestic appliances or related technical trades.
• Ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
• Strong diagnostic and problem-solving skills with the ability to identify root causes.

Responsabilités

• Deliver exceptional in-home service experiences with professionalism and a customer-first mindset.
• Diagnose, troubleshoot, repair, and test premium appliances to ensure safe, high-quality outcomes.
• Assess performance, identify efficient repair solutions, and communicate recommendations to customers.

Connaissances

Appliance repair

Troubleshooting

Customer service

Reading manuals

Formation

Electrical/ Electronics trade qualification

Outils

Microsoft Office

Mobile devices

Description du poste

The Role Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are what make us unique. At Fisher & Paykel, we believe that every customer interaction is an opportunity to create a great experience. As we work towards becoming the world's most human‑centred appliance brand, we’re looking for people who share our commitment to quality, innovation, and putting customers first.

The Opportunity

We are looking for Service Technicians to join our team across Western Australia (WA). This is an excellent opportunity for someone who enjoys hands‑on problem solving, learning new skills, and delivering exceptional customer experiences. You'll receive comprehensive training across our premium appliance range and work alongside experienced technicians who are passionate about sharing their knowledge. Through a combination of structured learning, technical training, and practical experience, you'll develop the skills needed to diagnose, repair, and maintain our products to the highest standard. Whether you’re looking to build on existing technical experience or take the next step in your career, you’ll be supported every step of the way.

What You’ll Be Doing

• Deliver exceptional in‑home service experiences, representing the Fisher & Paykel brand with professionalism, expertise, and a customer‑first mindset.
• Diagnose, troubleshoot, repair, and test premium appliances, ensuring safe, reliable, and high‑quality outcomes for customers.
• Assess product performance, identify the most effective repair solution, and clearly communicate recommendations and next steps to customers.
• Maintain and manage van stock of spare parts inventory to maximise efficiency and first‑time fix rates.
• Complete service documentation, quotations, and job records accurately, while adhering to company policies and safety standards.
• Complete service documentation, customer records, quotations, and reports accurately and in a timely manner.
• Maintain a strong commitment to safety, quality, and operational excellence, ensuring all work meets company and regulatory standards.
• Continuously develop your technical expertise through training, product knowledge, and collaboration with colleagues to deliver best‑in‑class customer outcomes.

What We’re Looking For

We’re interested in people who are motivated to learn and committed to delivering exceptional service. You’ll bring:

• Previous experience in appliance repair, fault‑finding and troubleshooting, ideally within domestic appliances, whiteware, electronics, or a related technical trade.
• The ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
• Strong diagnostic and problem‑solving skills, with the ability to identify root causes and provide effective long‑term solutions.
• A customer‑first mindset with a professional approach and excellent communication skills.
• Strong written communication skills and confidence using digital service systems, Microsoft Office, and mobile technology.
• High attention to detail, strong organisational skills, and the ability to work autonomously.
• A commitment to safety, quality workmanship, and continuous improvement.
• A current driver’s licence and the ability to travel to customer locations as required.
• Experience servicing premium appliances or Fisher & Paykel products will be highly regarded.

• Preferrable Qualifications Electrical, Electronics, Appliance Service, Refrigeration, or related Trade Qualification.
• Disconnect/Reconnect license.
• Licensed Electrical Service Technician or Registered Electrical Service Technician experience highly regarded.

What’s In It For You?

At Fisher & Paykel, we invest in our people and provide opportunities for growth and development. In return, you’ll enjoy:

• A supportive, inclusive, and collaborative team environment.
• Industry‑leading product and technical training.
• Career development and progression opportunities within a global organisation.
• The chance to work with innovative, premium products and technology.
• Generous employee product discounts for you, your friends, and family.
• The opportunity to be part of a company that genuinely cares about its people, customers, and communities.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world. The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world‑first technologies have changed the way we live forever.

Learn more about Fisher & Paykel