Service Technician - NSW

6000 Miele Australia (VG AU); Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Tools of trade

Industry-leading training

Employee discounts

Wellbeing programs

Job summary

Miele is seeking a Service Technician in Australia to join our team in a permanent full-time capacity. You will visit customers in their homes to service and repair premium domestic appliances, supported by a company vehicle, tools of trade and extensive training.

This role combines technical expertise with outstanding customer service, working independently to build lasting customer relationships. You will stay current with product knowledge and evolving technologies while delivering

Qualifications

• Must-have: Electrical licence (disconnect/reconnect) and strong fault-finding across electrical/mechanical systems.
• Must-have: Excellent customer service and communication skills.
• Must-have: Current and valid Australian driver’s licence.
• Must-have: Ability to work independently and manage time prioritising workloads.

Responsibilities

• Carry out service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop.
• Deliver exceptional customer experiences through professional communication and service excellence.
• Manage allocated jobs efficiently to achieve high first-time-fix results and minimise downtime.
• Complete service documentation, invoices and payment processing accurately and on time.
• Maintain van stock, tools and company equipment to ensure readiness.
• Resolve customer concerns in the field and escalate technical issues as required.
• Stay up to date with technical knowledge and product training.

Skills

Electrical licence

Fault finding

Customer service

Driver’s licence (Australia)

Time management

Independent work

Job description

About Miele

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

About Your Workplace

An exciting opportunity exists for a passionate, motivated and customer-focused Service Technician to join the Miele team in a permanent full-time capacity. Equipped with a fully maintained company vehicle, tools of trade and industry-leading training, you’ll be out on the road visiting customers and servicing our premium domestic appliances. As the face of the Miele brand, you’ll combine technical expertise with exceptional customer service to deliver high-quality repairs and support in customers’ homes. This is the perfect opportunity for someone who enjoys working independently, solving problems and building strong relationships with customers while working with premium products renowned for quality, longevity and sustainability.

Your Responsibilities

• Carry out quality service repairs and fault diagnosis on Miele domestic appliances in customer homes and occasionally in the workshop
• Deliver exceptional customer experiences through professional communication and service excellence
• Manage allocated jobs efficiently to achieve strong first-time-fix results and minimise downtime
• Complete service documentation, invoices and payment processing accurately and on time
• Maintain van stock, tools and company equipment to ensure operational readiness
• Resolve customer concerns in the field and escrow technical issues where required
• Stay up to date with technical knowledge, product training and evolving technologies

What We Are Looking For

• Must-have: Minimum disconnect/reconnect electrical licence Strong fault-finding and problem-solving skills across electrical and mechanical systems Excellent customer service and communication skills Current and valid Australian driver’s licence Ability to work independently, manage time effectively and prioritise workloads
• Nice-to-have: Unrestricted electrical licence Gas and/or refrigeration licence Experience in whitegoods, appliances, electrical trades or field service environments Experience working with KPIs and mobile technology systems

Our Benefits

• Quarterly Life Leave – one paid day each quarter to recharge
• Personal development and career opportunities
• Employee discounts
• Access a wide range of wellbeing programs, including annual flu vaccinations, employee assistance program and holistic support
• Experience meaningful recognition for both individual accomplishments and team successes

This is the perfect opportunity for someone who enjoys working independently, solving problems and building strong relationships with customers while working with premium products renowned for quality, longevity and sustainability.

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.