Service Technician

dormakaba Australia & New Zealand; Coolum Beach; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Tablet

Tools provided

Onboarding

Career development

Job summary

dormakaba Australia & New Zealand is seeking a hands-on field service technician to join the Best Doors Service team in Coolum. You will troubleshoot, service and install door and gate systems across commercial, residential and industrial settings while developing your skills across a varied portfolio.

You’ll work with experienced technicians, cover the Sunshine Coast from Gympie to Bribie Island and occasionally travel further.

Qualifications

• Mechanical mindset and ability to use hand and power tools.
• Current driver's licence and ability to obtain police clearance.
• Customer-focused approach with clear communication and basic CRM confidence.
• Strong safety mindset; follows site procedures and uses PPE.
• Willing to undertake role- and site-specific training for varied environments.
• Willing to work across SEQ region and participate in a weekly on-call roster.

Responsibilities

• Service, maintain and troubleshoot door and gate equipment across commercial, residential and industrial sites.
• Perform preventative maintenance, repairs, and installations including panel and motor replacements.
• Provide on-site customer support, complete service reports and manage tools and stock.
• Travel across Coolum service patch and possible regionally travel; join on-call roster after onboarding.

Skills

Mechanical mindset

Driver's licence

Customer-focused

Safety mindset

Training willingness

On-call readiness

Education

White Card

Tools

CRM software

Hand tools

Power tools

Job description

Join the Best Doors Service team in Coolum, supporting customers across the Sunshine Coast and beyond. You’ll work alongside experienced technicians, as well as autonomously to troubleshoot, service and install door and gate systems across commercial, residential and industrial settings, while developing your skills across a varied portfolio.

What You Will Do

• Service, maintain and troubleshoot commercial, residential and industrial door and gate equipment, including roller and panel doors, sliding and swing gates, and boom gates.
• Carry out preventative maintenance, repairs and installations, including panel and motor replacements and basic receiver wiring within your training and authorisation.
• Provide professional customer support on site; complete accurate service reports, job updates and photos; and manage tools, parts and vehicle stock.
• Work across the Coolum service patch from Gympie to Bribie Island, with occasional travel further afield as needed. Join the shared on-call roster after onboarding.

What We Require

• A mechanical mindset and confidence using hand and power tools
• A current driver’s licence and the ability to complete the required police clearance.
• A customer-focused approach, clear communication skills and basic computer/CRM confidence.
• A strong safety mindset, including following site procedures and using PPE.
• Willingness to complete role- and site-specific training for varied work environments.
• Ability to work across SEQ region and support an on call roster for a week a month

What We Prefer

• Relevant experience from service, maintenance, building, electrical, manufacturing or a similar hands‑on environment.
• White card
• Basic electrical or electronics knowledge and fault‑finding experience with motors, receivers or similar equipment.
• EWP, forklift or MR licences, working-at-heights training, or a Working with Children Check – Highly regarded, and training may be supported for suitable applicants

What We Offer

• A company vehicle, mobile phone, tablet and the tools needed for the role.
• Practical onboarding and the chance to learn alongside experienced technicians.
• A supportive team environment and varied work across commercial, residential and industrial applications.
• Career development pathways, including potential opportunities in installation, sales or leadership.
• Accommodation and an away-from-home allowance when required to travel regionally for work.
• Peer-to-peer recognition through dormakaba’s AAA nominations and awards.
• Access to discounted health insurance and WhereFit membership discounts.

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.