Service Technician

dormakaba Australia & New Zealand; Cairns Regional; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Company vehicle

iPhone / iPad

Uniform and consumables

Accommodation when regional travel is

Job summary

dormakaba Australia & New Zealand is seeking a skilled Field Service Technician in Cairns to service, repair, install and commission industrial shutters and doors across Far North Queensland. You’ll work with experienced technicians and independently manage on-site tasks and service records, while contributing to refurbishments and upgrades.

You will travel regionally, join on-call rosters, and develop your skills across commercial, industrial and residential door systems within a global access

Qualifications

• Practical mechanical mindset and confidence with hand/power tools.
• Ability to work independently in field-based settings.
• Customer-focused with clear on-site communication.
• Strong safety mindset and PPE usage.
• Willingness to learn a varied product range and site-specific training.
• Willing to travel across the Cairns region and join on-call rosters.

Responsibilities

• Service, repair, install and commission industrial shutters and doors.
• Complete commissioning, refurbishments and quoted works per procedures.
• Represent dormakaba professionally on site and maintain records.
• Plan and manage work across Cairns region with occasional overnight stays.

Skills

Mechanical aptitude

Independent worker

Customer-focused communication

Safety compliance

Willingness to learn

Travel readiness

Education

White Card

EWP or forklift tickets

Working at heights training

Site clearances (police, ASIC, WWC/WPCG)

Job description

Position Overview

Join dormakaba’s Service team in Cairns, supporting customers across Far North Queensland. Working with experienced technicians and independently, you’ll service, repair, install and commission industrial shutters and roller doors, automatic sliding and swing doors, and manual door systems. You’ll also contribute to refurbishments and upgrades across commercial, industrial and residential sites while building your skills across a varied portfolio.

What You Will Do

• Service, maintain, troubleshoot, repair and install industrial shutters and roller doors, automatic sliding and swing doors, and manual door systems.
• Complete commissioning, refurbishments, upgrades and quoted works, following approved procedures and working within your training and authorisations.
• Represent dormakaba professionally on site, keep customers updated, complete accurate service reports and job records, parts and your vehicle.
• Plan and manage your work schedule across Cairns and the wider region, with occasional travel to locations such as Weipa and Thursday Island. Join the on-call roster for approximately one week per month; regional travel may involve overnight stays.

What We Require

• A practical mechanical mindset and confidence using hand and power tools in field-based work.
• The ability to work independently in the field and complete site- or customer-specific checks and clearances when required.
• A customer-focused approach, clear communication skills and confidence using a phone, tablet and basic job-recording systems.
• A strong safety mindset, including following site procedures, using PPE and maintaining a safe work area.
• Willingness to learn a varied product range and complete role- and site-specific training.
• Ability to travel across the Cairns region and take part in the on-call roster (approximately one week per month).

What We Prefer

• Experience in field service, installation, maintenance or another hands-on technical role. Door-industry, glazing or adjacent trade experience is valued.
• White Card, EWP or forklift tickets, working-at-heights training, and relevant site clearances (such as police, ASIC, Working with Children or WPCG) are advantageous where applicable.
• Basic electrical or electronics knowledge and fault-finding experience are useful, but not essential.
• A willingness to complete any additional tickets or clearances required for assigned sites.

What We Offer

• A company vehicle, iPhone, iPad, uniform and role-related consumables.
• Practical onboarding and hands-on learning alongside experienced technicians across industrial and commercial door systems.
• A supportive team and varied service and installation work across industrial, commercial and residential applications.
• Opportunities to build technical capability and develop your career within a global access solutions business.
• Accommodation and an away-from-home allowance when regional work requires overnight travel.
• Peer-to-peer recognition through dormakaba’s AAA nominations and awards.
• Access to discounted health insurance and WhereFit membership discounts.

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.