Service Technician

Otis SE; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Otis is seeking Service Technicians to be based in Melbourne, Victoria. You will work with Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

Permanent role in Melbourne CBD portfolio. Reports into the Service Manager. The role requires 3–5 years in the lift industry, electrical/fitter qualifications, a valid electrical license and a current driver's license. Strong fault-finding, training, and customer-focused service are essential.

Qualifications

• Electrical and/or Fitter qualifications relevant to the role; lift apprenticeship or equivalent training desirable.
• Valid electrical license and a current driver's license.
• 3–5 years' experience in the lift industry and strong problem-solving skills.

Responsibilities

• Performs Service and Maintenance work in accordance with relevant procedures, articles, and manuals.
• Stand by and provide after-call-back coverage as needed.
• Attend lift and escalator breakdowns and perform repairs and control modifications.
• Perform upgrades and repairs in accordance with Codes and enterprise agreements.
• Liaise with customers and submit leads using Otis-applications.

Skills

Electrical license

Lift industry experience

Electrical knowledge

Problem solving

Strong English

Education

Electrical/Fitter qualifications

Job description

Date Posted: 2026-07-14 Country: Australia Location: LOC7013 : Unit 1 & 2, 177 Salmon St, Port Melbourne VIC 3205, Australia

We are seeking Service Technicians to be based in Melbourne, Victoria. In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

Permanent role Melbourne CBD portfolio. Reports into the Service Manager.

Key Responsibilities for You

• Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
• Stand by and provide after-call-back coverage as needed.
• Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction.
• Electrical and Mechanical training to apprentices and subcontractors.
• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.
• Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement.
• Liaise with customers and submit leads using Otis-provided applications.

What You Will Need To Be Successful

• Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable)
• Hold a valid Electrical license.
• Minimum 3-5 years’ experience within the Lift Industry.
• Hold a valid driver's license.
• Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
• Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills.
• Strong English language skills, both verbal and written
• Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).

You are a committed professional, with safety as your priority. Has attention to detail and is results-driven, curious, adaptable, and able to work well alone or in a team.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].