Service Technician

Nick Scali Furniture; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous incentives

Training programs

Supportive team

Job summary

Nick Scali Furniture in Queensland seeks a Service Technician to deliver after-sales service and technical support on furniture. You will visit customer homes, assess and repair items, and ensure satisfaction through professional, careful workmanship.

You will document service reports, troubleshoot issues, and coordinate with internal teams to provide a seamless customer experience while maintaining tools and company vehicles to high standards.

Qualifications

• Hands-on service/repair or technical role experience (furniture or similar industry preferred).
• Strong problem-solving and time management skills.
• High attention to detail in service documentation.
• Excellent customer service and communication skills.
• Valid driver’s licence (mandatory).

Responsibilities

• Attending customer homes to assess and repair furniture with a focus on customer satisfaction.
• Troubleshooting issues and determining appropriate repair solutions.
• Maintaining accurate documentation including service reports and photo records.
• Collaborating with internal departments to ensure a seamless customer experience.
• Maintaining your tools, equipment and company vehicle to ensure reliability.
• Committing to health and safety practices and proactive hazard reporting.

Skills

Customer service

Problem-solving

Time management

Attention to detail

Communication skills

Driver's licence

Job description

As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.

For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 111 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2025.

Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment.

What We Offer:

• Competitive salary with generous incentives.
• Continuous training and career development opportunities.
• A supportive team environment that values innovation and improvement.

Job Description

We are looking for a Service Technician to join our team in Queensland.

In this hands‑on role, you will provide exceptional after‑sales service and technical support to our customers by attending scheduled service calls, assessing, and repairing furniture with professionalism and care.

What you’ll be doing:

• Attending customer homes to assess and repair furniture with a focus on customer satisfaction.
• Troubleshooting issues and determining the most appropriate repair solutions.
• Maintaining accurate documentation including service reports and photo records.
• Collaborating with internal departments to ensure a seamless customer experience.
• Maintaining your tools, equipment and company vehicle to ensure reliability.
• Committing to health and safety practices and proactive hazard reporting.

Qualifications

• Previous experience in a hands-on service, repair, or technical role (furniture or similar industry highly regarded).
• Strong problem‑solving and time management skills.
• High attention to detail when completing service documentation.
• Excellent customer service and communication skills.
• A valid driver’s licence (mandatory).

If you're passionate about delivering high-quality service and want to be part of a leading brand known for excellence, we’d love to hear from you!