Service Technician

Mogas Industries PTY, Ltd. (AUS); Australia; On-site; AUD 80,000 - 120,000; Full time

Job summary

Flowserve is seeking a Field Service Technician to install, commission, monitor, troubleshoot, and repair pumps, seals and related equipment across industries. You will provide on-site technical support, assess problems, and recommend repairs or upgrades while traveling to customer facilities as needed.

The role requires hands-on installation and repair experience, the ability to read blueprints, and strong communication skills to train customers and coordinate with Flowserve teams.

Qualifications

• HS Diploma or GED required.
• 3–5 years relevant experience preferred.
• Ability to read blueprints and engineering drawings.

Responsibilities

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Lead work crews as required and work with customer personnel.
• Oversee repair cycle: disassembly, cleaning, inspection, repair, and assembly.
• Ensure equipment is installed on schedule and starts up properly.
• Train customers in operating and maintaining Flowserve products.
• Maintain accurate records of daily reports, jobs quoted and time/materials charged.

Skills

Excellent communication

Organizational skills

Travel flexibility

Education

HS Diploma/GED

Tools

Outlook

Word

Excel

Job description

Role Summary: The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal, and wastewater industries, depending on the customer engagement. In this challenging position the Field Service Technician (FST) provides real-time technical support to our customers, and provides recommendations for repairs, upgrades, and replacement equipment. The FST is actively engaged in troubleshooting problems and implementing solutions onsite at nearby customer facilities. Our Field Service Technician team is the face of Flowserve, and we count on them to deliver a world-class service to our customers, creating a lasting competitive advantage for our products and services.

Responsibilities & Requirements:

• Make direct, in-person service calls in response to customer requests.
• Assess mechanical problems and take actions to resolve promptly.
• Work side-by-side with our customer's personnel, and lead work crews as required.
• Oversee the full cycle of repair: disassembly, cleaning, inspection, repair, and assembly.
• Ensure that equipment is installed successfully and on schedule.
• Check equipment prior to start-up and assess start-up performance.
• Monitor the maintenance and performance of Flowserve equipment.
• Train customers in the proper procedures for operating and maintaining Flowserve products.
• Collaborate effectively with the supporting organizations of Flowserve, including the repair centers, customer service, and sales engineering.
• Maintain and submit organized, accurate records, including daily reports, jobs quoted, jobs performed, and time and materials charged.
• Knowledgeable about the industrial applications and operations of pumps, valves, seals, actuators, and mechanical equipment.
• Experience with installing mechanical equipment.
• Experience with repairing pump equipment, installing mechanical seals, changing seal faces/gaskets/O rings.
• Proven ability to correctly read and interpret blueprints, engineering drawings, and schematics
• Must be a self-starter with good follow-through, capable of working independently with little supervision.
• Capable in Outlook, Word, and Excel
• An active driver's license with a good driving record is essential to the role.
• Able to travel, including globally, for extended periods of time
• Able to work overtime as required to minimize impact to customers
• Physical activity is required, including frequent lifting up to 50 pounds / 25kg, ascending/descending ladders and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
• Excellent communication skills
• Good organizational skills
• Communicate by word and actions Flowserve's values for ethics, safety, and quality
• Other duties as assigned.

Preferred Experience / Skills:

• Professional certifications in this field.
• Ability to work collaboratively with unfamiliar teams.
• HS Diploma / GED and 3-5 years relevant experience