Service Technician

Mettler-Toledo International, Inc; Australia; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Employee Assistance Program

PerkBox discounts

Wellness resources access

Annual family day

Yearly Awards Recognition

Free annual flu shots

Professional development support

Job summary

METTLER TOLEDO is seeking a field service professional to install, configure and optimize high-precision instruments across industries in Australia. You will perform routine maintenance, calibrations and fault diagnosis, helping customers achieve reliable analytical results.

You will train customers, provide technical support to sales teams, and work with interdisciplinary MT colleagues to integrate instruments and data software into customers' IT systems while traveling regionally as needed.

Qualifications

• Broad basic understanding of physics, chemistry and electronics.
• Hands-on skills such as soldering, electrical measurements, disassembly/reassembly, and preparing chemical solutions.
• Excellent verbal and written communication.
• Willingness to travel interstate on a regular basis.
• Proficiency with MS Word and Excel.

Responsibilities

• Install, configure and optimize high-precision instruments.
• Perform routine maintenance, service and calibrations of laboratory and inline analytical instruments.
• Troubleshoot and diagnose issues accurately; fault finding instrumentation or customer applications.
• Provide advice, training and technical support to customers and sales teams.
• Communicate effectively with customers to explain issues and solutions.
• Stay updated with latest MT technologies and industry trends.
• Integrate instruments and data software into customers' IT systems.
• Collaborate in an interdisciplinary MT team.

Skills

Verbal communication

Written communication

MS Word

MS Excel

Willingness to travel

Electrical measurements

Soldering

Scientific principles

Customer focus

Technical training

Education

Degree or technical diploma

Tools

Windows

MS Office

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Installing, configuring and optimizing high precision instruments.
• Perform routine maintenance, service, and calibrations of laboratory and inline analytical instruments.
• Troubleshoot and diagnose issues accurately and efficiently. This might be fault finding the instrumentation, or identifying issues with the customer’s application or methods.
• Provide advice, training and technical support to our customers in various industries, as well as supporting our sales teams.
• Communicate effectively with customers to explain technical issues and solutions.
• Stay updated with the latest industry trends with METTLER TOLEDO technologies.
• Integrating these instruments and their data software into our customers' IT systems
• Cooperating in an interdisciplinary team within METTLER TOLEDO

What You Need to Succeed

• Broad basic understanding of scientific principles, especially physics, chemistry and electronics
• Good relevant hands-on skills, such as soldering, making electrical measurements, disassembly/reassembly and preparing chemical solutions
• Excellent verbal and written communication
• Flexibility and availability to travel. Interstate travel on a regular basis is required.
• Demonstrable experience of office and technical software (MS Word and Excel)
• Valid Driver's Licence essential & willingness to travel within a defined geographical area.
• Strong customer focus, we want you to be our customers' trusted advisor
• Relevant technical training - e.g. degree or technical diploma
• Good application and network skills (ideally also knowledge in Windows based applications)

Our Offer to You

• A competitive salary based on previous experience.
• Fully maintained company vehicle.
• A confidential Employee Assistance Program, providing access to professional mental health counselling services for yourself (with potential to extend to your immediate family).
• Access to our extensive employee reward and recognition program, giving you and your immediate family ongoing access to discounts (perks) across hundreds of major retail organisations in ANZ (PerkBox).
• Ongoing access to an externally provided online wellness hub, giving you access to yoga / workouts, mediations, wellness webinars, hypnotherapies and many more online health and wellness resources.
• Access to social and cultural events within the internal ANZ business as part of our wellbeing / culture calendar.
• Annual family day.
• Yearly Awards Recognition.
• Service / Milestone Award.
• Free Annual Flu shots.
• Ongoing support with professional development via regular touchpoints on agreed S-M-A-R-T and development objectives.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy.

References

Visible links

1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf