Service Operations Manager

Air-Met Scientific; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Professional development opportunities

National collaboration

Supportive team environment

Growth in environmental and safety行业

Job summary

Air-Met Scientific is Australia's leader in hire, sales and service of scientific and environmental monitoring instruments. We support professionals working in air quality, gas detection, workplace safety and environmental compliance with tools and service they can trust.

The Service Operations Manager will lead the service capability and quality, guide Service Team Leaders and Technicians, and drive governance, accreditation and continuous improvement across national service operations.

Qualifications

• Experience leading a technical or service team, ideally in calibration, scientific or monitoring equipment.
• Working knowledge of ISO and NATA quality and accreditation requirements.
• Proven ability to lead team leaders, with a coaching and accountability mindset.
• Commercial awareness, including budgets, margin and investment cases.
• Strong communication and stakeholder skills across sales, operations, rental and suppliers.
• A passion for continuous improvement and doing things "easier and faster".

Responsibilities

• Lead Service Team Leaders and Service Technicians; set standards and governance.
• Setting service strategy, governance and national service standards, and managing technical risk.
• Owning service quality, capability and accreditation discipline, including ISO and NATA compliance, audits and corrective actions.
• Supporting in-service equipment across its lifecycle, including technical training, bulletins and escalation pathways.
• Managing service budget input, contribution margin expectations and investment recommendations.
• Building supplier relationships for service equipment, spare parts and calibration standards.
• Working with Sales, Operations and Rental so customer commitments are achievable through Service.
• Driving continuous improvement in service processes, systems and turnaround.

Skills

Leading technical team

Coaching & accountability

Quality compliance

Commercial awareness

Job description

Join Australia's leader in scientific and environmental monitoring equipment. At Air-Met Scientific, we provide gear that works, and support customers can count on, to keep workplaces safe and the environment clean.

We are seeking a Service Operations Manager to lead our service capability and quality. You will lead Service Team Leaders and Service Technicians, set the standards our customers rely on, and make sure our promises can be delivered through Service.

What you'll be doing:

• Leading, coaching and developing Service Team Leaders and Service Technicians so they can be their best
• Setting service strategy, governance and national service standards, and managing technical risk
• Owning service quality, capability and accreditation discipline, including ISO and NATA compliance, audits and corrective actions
• Supporting in-service equipment across its lifecycle, including technical training, bulletins and escalation pathways
• Managing service budget input, contribution margin expectations and investment recommendations
• Building supplier relationships for service equipment, spare parts and calibration standards
• Working with Sales, Operations and Rental so customer commitments are achievable through Service
• Driving continuous improvement in service processes, systems and turnaround

About you:

You are a technically credible leader who builds strong teams and holds a high standard. You are comfortable with compliance and accreditation, and you take ownership of outcomes.

• Experience leading a technical or service team, ideally in calibration, scientific or monitoring equipment
• Working knowledge of ISO and NATA (or similar) quality and accreditation requirements
• Proven ability to lead team leaders, with a coaching and accountability mindset
• Commercial awareness, including budgets, margin and investment cases
• Strong communication and stakeholder skills across sales, operations, rental and suppliers
• A passion for continuous improvement and doing things "easier and faster"

What's in it for you:

• A values-led company: Defensible, Make it Easy, One Team, Own the Outcome
• A senior role with real influence over service capability and quality
• A supportive team environment with national collaboration
• Ongoing professional development and training opportunities
• Be part of a growing, essential industry in environmental and occupational safety

About Air-Met Scientific

Air-Met Scientific is a national leader in the hire, sales and service of scientific and environmental monitoring instruments. We support professionals working in air quality, gas detection, workplace safety and environmental compliance with tools and service they can trust.