Service & Technical Manager

OPS Screening & Crushing Equipment Pty Ltd; Ipswich City; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary with annual bonuses

Visa sponsorship assistance

Employee referral program

Learning & development opportunities

Inclusive culture

Job summary

OPS Screening & Crushing Equipment Pty Ltd is seeking a hands‑on Service & Technical leader to drive safe, profitable service delivery. You will manage workshop, field and site activities, plan resources, and own end‑to‑end service performance across repairs, rebuilds and refurbishment.

Reporting to the Regional Manager, you will lead the service team, manage budgets, and ensure safety and quality standards are met while delivering exceptional customer outcomes.

Qualifications

• Trade or engineering qualification in mechanical, fabrication or electrical.
• Minimum 5 years of experience in workshop or service management.
• Experience managing Field Service teams is highly desirable.
• Current Australian Driver’s Licence.

Responsibilities

• Lead and manage all workshop, field and site‑based service operations.
• Plan, schedule and resource all service and technical activities.
• Support the Field Service team to deliver high‑quality customer outcomes.
• Ensure all work is completed safely, on time and to OEM and quality standards.
• Oversee repairs, rebuilds and refurbishment of equipment.
• Coordinate field service, workshop and production activities.
• Manage facilities, plant, fleet and company assets at the Goodna site.
• Prepare quotations and estimates in line with labour and market conditions.
• Control department budgets, invoicing and work in progress.
• Monitor service performance and implement continuous improvement initiatives.
• Lead, develop and performance‑manage service personnel.
• Champion health, safety and environmental compliance across the department.

Skills

People leadership

Customer communication

Planning & prioritization

Financial awareness

Cost control

Attention to detail

MS Office

Pronto

Education

Relevant Trade or Engineering qualification (Mechanical, Fabrication or Electrical)

Tools

MS Office

Pronto

Job description

Competitive remuneration + guaranteed bonuses

This is a hands‑on leadership role responsible for driving safe, profitable and high‑quality service delivery, managing our Field Service team, and ensuring strong customer outcomes across workshop, conveyor services, repairs, rebuilds and refurbishment activities.

The role is supported by a Regional Manager and Parts Supervisor, with full ownership of service planning, resourcing and execution within the Service & Technical function.

Reporting to the Regional Manager, you will be accountable for the end‑to‑end performance of the Service & Technical department, including operational delivery, financial performance, people leadership and safety.

Responsibilities:

Lead and manage all workshop, field and site‑based service operations

Plan, schedule and resource all service and technical activities

Manage and support the Field Service team to deliver high-quality customer outcomes

Ensure all work is completed safely, on time and to OEM and quality standards

Oversee repairs, rebuilds and refurbishment of equipment

Coordinate field service, workshop and production activities

Manage facilities, plant, fleet and company assets at the Goodna site

Prepare quotations and estimates in line with labour and market conditions

Control department budgets, invoicing and work in progress

Monitor service performance and implement continuous improvement initiatives

Lead, develop and performance‑manage service personnel

Champion health, safety and environmental compliance across the department

Requirements

Relevant Trade or Engineering qualification (Mechanical, Fabrication or Electrical)

Minimum 5 years’ experience in workshop or service management

Experience managing Field Service teams (highly desirable)

Current Australian Driver’s Licence

About you

Strong people leadership and team development capability

Excellent customer communication and problem‑solving skills

Ability to plan, prioritise and manage multiple work streams

Strong financial awareness and cost control discipline

High attention to detail and commitment to quality

Intermediate computer skills (MS Office Suite, Pronto or similar)

What we offer you:

A competitive salary, with guaranteed annual bonuses.

24-month Fixed Loyalty Program.

Sponsorship and assistance for visa can be provided, if required.

Employee Referral Program – An opportunity to earn money for every successful referral that you make to the business.

Support for ongoing learning and development including access to training programs, workshops, and conferences to enhance skills and knowledge.

A positive and inclusive company culture that values diversity, fosters teamwork, and promotes a supportive work environment.

About Us:

Mineral Processing Solutions (MPS) is a 100% owned subsidiary of the Australian owned and operated OPS Group. OPS Group have been providing a professional equipment supply and back up service to the mining, quarrying, screening, crushing, blockmaking, construction and earthmoving industries since 1989.

MPS are the exclusive national dealers for many leading OEM brands, offering industry renowned capital equipment solutions. This is fully supported with 24/7 maintenance and spare parts back‑up from our aftermarket support facilities located in Adelaide, Brisbane, Darwin, Melbourne, Newcastle and Perth.