Field Service Technician

Metso; Mackay Regional; On-site; AUD 70,000 - 120,000; Full time

Benefits offered by this job

Annual incentive program

Annual leave

Parental leave (18 weeks)

Volunteer leave

Medical benefits

Salary continuance insurance

Career development support

Job summary

Metso is seeking a Field Service Technician to join our Service Operations Support team in Mackay. This hands-on role combines mechanical field work with technical problem solving and customer liaison between clients, product divisions and sales teams.

You will perform inspections, provide mechanical service in the field, read drawings and schematics, and coordinate field projects while maintaining safety and quality standards. Occasional travel and the ability to pass medical are required.

Qualifications

• Mechanical trade qualification or 3–6 years relevant experience.
• Ability to read mechanical schematics.
• Must be physically fit and able to pass medical.
• Current driver’s license.

Responsibilities

• Complete field machine inspections.
• Provide hands-on mechanical service in the field.
• Serve as technical liaison between customers, product divisions and sales.
• Perform evaluations and analyze equipment failures.
• Read drawings and schematics to follow processes.
• Oversee field service projects at customer sites.
• Travel interstate and internationally as needed.

Skills

Mechanical aptitude

Communication skills

Ability to travel on short notice

Reading schematics

Driver's license

Education

Mechanical trade qualification

Three to six years relevant experience

Tools

Basic hand tools

Measuring tools

Job description

Introduction to the role

We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.

Introduction to the role

We are seeking a Field Service Technician to join our Service Operations Support team. This role combines hands-on mechanical work with technical problem-solving and customer support between the client, product division and our sales team. Your role plays a crucial part in performing and coordinating service activities relating to our machines, spares and wears - keeping our clientsoperating at full capacity.

This position is located in Mackay, and you will report to the Field Service Manager - East.

Main responsibilities

• Complete field machine inspections
• Provide hands-on mechanical service work in the field to Metso customers
• Provide technical liaison services between customers, product divisions and sales personnel
• Perform technical evaluations and analyse equipment and machine component failures
• Understand drawings and schematics to ensure correct processes are followed
• Supervise and oversee Field Service projects on customer sites
• Escalate questions and analysis to Technical Support and Engineering
• Support quotation work by providing scope of work, initial planning and costing information
• Promote products and services to customers
• Prepare post site reports, timesheets and expenses after site visits
• Promote Technical Support value add and support Technical Support Teams
• Some Interstate and some international travel may apply. This role comes with some physical work requirements.
  
  
  

To succeed

Essential

• A Mechanical trade qualification from college or technical school, OR
• Three to six years relevant experience and/or training
• Demonstrate understanding and compliance to safety regulation and standards
• Physically fit and able to pass a medical, with no site restrictions to perform duties
• Excellent communication and interpersonal skills
• Ability to read and interpret mechanical schematics
• Ability to travel within short notice
• Understanding operating and maintenance instructions, and procedure manuals
• Ability to read and understand a variety of written instructions
• Ability to complete basic engineering calculations such as basic algebra, geometry etc.
• Provide standard hand tools applicable to task
• Current driver’s license
  
  
  

Desirable

• Basic rigging and dogging understanding
• Ability to write routine reports and correspondence (Word, Excel)
  
  
  

What’s in it for you

• A work environment where safety — both physical and mental — is always the number one priority
• Competitive base salary reflective of your experience, plus an annual incentive program
• Additional Annual Leave benefit for all permanent and maximum-term employees
• Gender-neutral paid parental leave — 18 weeks at full pay
• Paid Volunteer Leave to support the causes you care about
• Active Social Club, company-wide events and family-focused activities
• Comprehensive medical benefits, including discounted health insurance for you and your family
• Company-provided Salary Continuance insurance
• Career development & education assistance to support your technical and leadership aspirations