Service Administrator

Teledyne Technologies Incorporated; Northern Beaches Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Teledyne Technologies Incorporated in New South Wales, Australia, seeks a workshop-based technician to repair Raymarine and FLIR products, including thermal cameras and maritime gear. The role involves fault finding, hands-on repair, and testing to ensure quality, with occasional travel to customer sites and liaison with admin and product support teams.

The ideal candidate has electrical/electronic experience to certificate level, strong English communication, and the ability to work

Qualifications

• Strong communicator in written and verbal English.
• PC literate to an intermediate level or better.
• Electrical & Electronic experience to a certificate level.
• Diagnostics experience, and manually dexterous.
• Ability to work unsupervised.
• Marine electronic and thermal camera maintenance experience is a plus.
• Understanding of Ethernet, NMEA 2000/NMEA 0183.
• Trade or tertiary qualifications in a related field highly regarded.
• A driving license and a second language would be an advantage.

Responsibilities

• To ensure all repairs are completed in a timely manner and to the highest standard per procedures.
• Undertake priority repairs as directed by the Customer Service manager.
• Notify the Service Manager/PLG of defects not previously seen or monitored.
• Keep up to date on all products to provide an effective knowledge base for repairs.
• Maintain a clean, efficient workshop and report health hazards.
• Conduct off-site repairs with integrity and professionalism as a company representative.
• Other duties as assigned.

Skills

Strong communicator

Diagnostics experience

Independent work

PC literacy

English proficiency

Second language (advantage)

Education

Trade or tertiary qualifications in related field

Tools

Ethernet

NMEA 2000/NMEA 0183

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Job Summary

Working within a team of support, repair and admin, the primary responsibility is repair of Raymarine and FLIR products including thermal cameras and maritime products. Most of the work is workshop-based undertaking fault finding and repair of a wide range of products. The role also includes interfacing directly with customers and working closely with the admin and product support. There may be a need to travel to conduct repairs at a customer site or assist with trade events. The role is processes oriented and requires technical skills in maritime and thermal products.

Detailed Descrption

• To ensure all repairs undertaken are repaired in a timely manner to the highest standard possible, and in full accordance with company procedures and policies. That all units are returned in a clean, professional manner and that all appropriate tests have been carried out.
• To be able to undertake priority repairs as deemed necessary following input from the Customer Service manager.
• To promptly notify the Service Manager/PLG, of any product defects that have not previously been seen or defects that are specifically being monitored.
• To ensure that the technician keeps up to date on all products in order to provide an effective knowledge base with which to repair products.
• To maintain a clean and efficient workshop, reporting any safety/ health hazards to the Customer Service manager.
• To conduct any required off-site repairs with efficiency, integrity and dignity as representatives of the company.
• Other duties as assigned

Requirements

• Strong Communicator in written and verbal English.
• PC Literate to an intermediate level or better.
• Electrical & Electronic experience to a certificate level.
• Diagnostics Experience, and manually dexterous.
• An ability to work unsupervised.
• This position demands a conscientious self-motivated person, someone who can work methodically, carefully and accurately, treating customer’s units with respect, and able to prioritize own workload.
• Ideally have previous marine electronic and thermal camera equipment maintenance/servicing experience.
• Understanding of ethernet, NMEA 2000/NMEA 0183
• Trade or tertiary qualifications in a related field, highly regarded.
• A driving license and a second language would be an advantage.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.