Service Support Officer

Wellways; Shepparton; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Meal and Entertainment allowance

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Job summary

Wellways is hiring a Service Support Officer for the Mental Health and Wellbeing Local in Greater Shepparton region. You will be the friendly face in person and the calm voice on the phone, coordinating daily operations and supporting participants, families and carers with respectful, person-centred care.

The role offers a permanent, full-time opportunity in a welcoming team that values inclusivity, reconciliation and community connection, with clear pathways for professional growth and generous

Qualifications

• Formal admin or data-entry experience in a service delivery setting.
• Experience in participant-focused or customer-facing roles is preferred.
• Ability to provide warm, empathetic, welcoming experiences for participants.

Responsibilities

• Create a welcoming environment for participants, carers, families and partners.
• Coordinate day-to-day operations to ensure smooth service delivery.
• Assist with administrative tasks and maintain organised records.

Skills

Administration

Data entry

Customer facing

Education

Relevant qualifications

Job description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

If you’d like to know more about our reconciliation commitment, click here Reconciliation | Wellways

• Permanent full time opportunity to join the Mental Health and Wellbeing Local
• Create a welcoming and supportive environment for participants, carers, families, and team members
• Manage day-to-day administration and coordination to ensure smooth service operations

About the opportunity

The Mental Health and Wellbeing Local is a welcoming, inclusive and community-based service supporting people to connect with the care they need, in a way that works for them.

As our Service Support Officer, you'll play a key role in creating a safe and supportive environment for everyone who visits – whether it’s participants, carers, families or service partners.

You’ll be the friendly face as community members visit the service and the calm voice on the phone, helping people feel respected and at ease from the moment they reach out. You'll also support the day-to-day running of the service; keeping things organised and well-coordinated so that, together, the team are better equipped to focus on delivering person-centred care.

Please click here to download a copy of the position description to see further details relating to this role.

About You

You’re someone who leads with empathy, warmth and respect. Whether you’re welcoming someone in person or helping over the phone, you know how to create a calm and respectful space – especially for people who may be reaching out during a vulnerable time.

You’re organised, flexible, and confident managing a range of tasks while keeping people at the centre of your work. You work well both independently and as part of a team, and you’re the kind of person who notices the small things that help others feel supported.

To be successful in this role, you rill bring:

• Relevant qualifications or commensurate experience in an administration/data entry support role, ideally in a similar industry.
• Experience in a participant focused or customer facing role
• Ability to provide a warm, welcoming, and empathic experience for participants
• Right to Work within Australia
• Satisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertake
• NDIS Worker Orientation Module

About the Service

Wellways, together with APMHA Healthcare and GV Health, delivers the Mental Health and Wellbeing Local across Greater Shepparton, Strathbogie and Moira. This service is shaped around the unique needs of people in our community and is available whenever and wherever support is needed. Lived experience, inclusivity, and genuine collaboration are at the heart of everything we do.

The Mental Health and Wellbeing Local is free, voluntary and easy to access, with no referral needed. With a “no wrong door” approach and a focus on choice and connection, these safe and welcoming spaces make it easier for people to get the support they need – close to home, family and community.

What we will offer you…

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, we encourage you to contact Sally Whitelaw, Operations Manager on 0461 484 ***

Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.

Job Description Summary

Perfect role for someone who is always willing to go the extra mile and loves a high level of variety and autonomy in their job.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.