Service Support Administrator

Bond University; Gold Coast City; On-site; AUD 89,000 - 109,000; Full time

Benefits offered by this job

Free staff parking

36.75 hour standard work week

Access to flexible work/work from home

Parental leave up to 18/26 weeks

Salary packaging options for FBT and N

Leave loading 17.5%

Employee Assistance Program

Study assistance

Corporate health and finance discounts

Onsite Medical Centre and Counselling

Onsite Sports Centre and gym

Job summary

Bond University is seeking a Service Support Administrator in Information Technology Services on a full-time, continuing basis. You will oversee endpoint technologies, ensure secure, reliable services for staff and students, and contribute to SOEs and automation initiatives.

The role requires degree-level IT qualifications, hands-on Microsoft Intune/Defender for Endpoint and Autopilot experience, and strong PowerShell scripting with a focus on customer-focused support and collaboration across

Qualifications

• Degree in Information Technology or equivalent
• Advanced knowledge of Microsoft Intune, Defender for Endpoint and Autopilot
• Experience with OS deployment, software deployment and endpoint administration
• Strong PowerShell scripting and automation skills
• Excellent customer-focused support and stakeholder communication

Responsibilities

• Manage end-user computing environment and endpoint technologies
• Provide advanced technical support and develop SOEs
• Automate operational processes and contribute to service improvements
• Collaborate with technical and business teams to resolve issues

Skills

Endpoint management

Endpoint security

PowerShell scripting

Customer service

Windows OS deployment

Education

Degree in Information Technology

Tools

Microsoft Intune

Microsoft Defender for Endpoint

Windows Autopilot

PowerShell

DNS/DHCP

Job description

As Australia’s first private, not-for-profit university, Bond University based in Robina on the Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Build your technical expertise and be the go-to expert for a wide range of IT systems and tools at Bond.
• Work in an environment that values continuous learning and career success.
• Work alongside passionate professionals who value teamwork and collaboration.

Service Support Administrator Information Technology Services Full-time, Continuing

Position Reference No: 201396163

Join Australia’s top university for teaching* and enjoy staff benefits including:

• Free staff car parking
• 36.75 hour standard work week
• Access to flexible work/work from home arrangements
• Up to 18/26 weeks of parental leave
• Salary packaging options for FBT and Non-FBT items
• 17.5% of base salary leave loading
• Free & Confidential Employee Assistance Program available for all staff
• Study assistance for staff and dependents
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool

About the Position

The Service Support Administrator is responsible for the administration, support, security, and lifecycle management of the University's end-user computing environment. The role manages endpoint technologies including Microsoft Intune, Microsoft Defender for Endpoint, Windows Autopilot, operating system deployment, software deployment, and endpoint security solutions, ensuring secure, reliable, and efficient services for staff and students.

The position also provides advanced technical support, develops and maintains standard operating environments (SOEs), automates operational processes, and contributes technical expertise to projects and service improvements.

About the Person

To be successful in the Service Support Administrator role, candidates should demonstrate the following qualifications, skills, and experience:

• Relevant qualifications and experience: Degree in Information Technology, or an equivalent combination of industry certifications, technical training, and practical experience in endpoint management and support.
• Endpoint management expertise: Advanced knowledge and hands-on experience with Microsoft Intune, Windows Autopilot, operating system deployment, software deployment, configuration management, and endpoint administration.
• Endpoint security knowledge: Strong experience with Microsoft Defender for Endpoint, endpoint security technologies, anti-malware, application control, security baselines, attack surface reduction, and least-privilege access management.
• Technical troubleshooting and automation skills: Demonstrated ability to diagnose and resolve complex endpoint issues, supported by strong knowledge of Windows networking (DNS, DHCP) and experience developing and deploying PowerShell scripts and automation solutions.
• Customer service and communication skills: Proven ability to provide professional customer-focused support, manage escalated technical issues, communicate effectively with stakeholders, and work collaboratively across technical and business teams.
• Desirable experience: Experience in a higher education environment, relevant Microsoft certifications, and knowledge of additional endpoint platforms such as macOS, Jamf, iPadOS, and Android.

Salary details

The salary for the position commences at $99,108.89 per annum, plus 12% superannuation.

Further information

Position-related enquiries can be directed to Nathan Maguire, Manager End Device Services, ********@bond.edu.au [phone]

Pre-employment checks: Appointment is subject to satisfactory pre-employment checks (including working rights verification, reference checks and a certified copy of your highest qualification). In line with the National Higher Education Code to Prevent and Respond to Gender-Based Violence 2025, preferred candidates must complete a Gender-Based Violence (GBV) Declaration, and any offer of employment will be conditional upon the University’s review of the declaration. For more information, please visit our website via this link: Applying for Jobs at Bond

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality, inclusiveness and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

Please advise the Talent Acquisition Team if you require any reasonable accommodations to assist you at anytime during the recruitment process.

For more information, visit Supporting diversity at Bond | Bond University | Gold Coast, Queensland, Australia

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