Service Solutions Director: Growth & Connected Services

Volvo Group

Brisbane

In loco

AUD 260.000 - 360.000

Tempo pieno

29 ore fa

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Vantaggi offerti da questo lavoro

Private health insurance

Education assistance

Service Awards

Income protection

Parental leave

Descrizione del lavoro

Volvo Group is seeking a Director, Service Solutions to lead the strategy and performance of Service Contracts and Connected Services for Volvo Trucks, Mack Trucks and UD Trucks in Region Australia and select importer markets. The role focuses on growth, profitability and customer lifecycle value through competitive service solutions and market execution.

You will partner with Dealer Principals, leadership teams and internal stakeholders to translate priorities into market actions, build

Competenze

Demonstrated commercial leadership experience, ideally within automotive, heavy equipment or a related industry.
Strong strategic and commercial acumen, with experience translating strategy into measurable business outcomes.
Proven ability to lead through influence across complex dealer, customer and stakeholder environments.
Strong capability in commercial analysis, pricing, market development and performance management.
Demonstrated people leadership and capability development.
Customer-focused, collaborative and outcomes-oriented leadership style.
Strong communication and stakeholder management skills.

Mansioni

Lead the Service Solutions strategy across Region Australia and selected importer markets, translating strategic priorities and the 2030 ambition into measurable commercial outcomes.
Drive service contract attachment, connected services penetration, revenue, profitability and customer lifecycle value across the dealer and fleet network.
Establish clear performance measures and governance to strengthen accountability and market execution.
Lead the development and optimisation of Service Contracts and Connected Services, evolving existing propositions and introducing new offers in response to customer and market needs.
Drive adoption across company-owned and privately owned dealers, larger fleets and other priority customer segments.
Provide direction on pricing, offer design and go-to-market approaches to strengthen competitiveness and sustainable growth.
Build and maintain strong, trusted relationships with Dealer Principals, dealership leadership teams and key stakeholders across the network.
Act as a strategic partner to our dealerships, understanding their priorities, challenges and opportunities while identifying ways to strengthen performance.
Establish open, constructive communication and foster a culture of collaboration, accountability and mutual respect.
Influence and support dealerships to deliver shared business objectives, recognising the importance of partnership rather than direct operational control.