Service Scheduler

BaptistCare NSW & ACT; Orange City Council; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Novated leasing

Rewards & recognition

Well-being programs

Employee referral program

Retail discounts

Job summary

BaptistCare NSW & ACT is hiring a Service Scheduler in Home Care. You will allocate services to care workers according to customer needs, collaborate with Care Facilitators to craft rosters, and confirm appointments with customers. The role requires data accuracy and a proactive, problem-solving approach.

A hybrid work arrangement is offered with one day in the office and a 6am–2pm, Monday–Friday shift. We value resilience, strong organisational skills and the ability to manage competing

Qualifications

• Experience in service scheduling, administration or customer service.
• Familiarity with scheduling software or willingness to learn.
• Excellent organisational and time management skills.

Responsibilities

• Schedule and allocate customer services to care workers based on individual needs and availability.
• Collaborate with Care Facilitators to develop rosters that meet customer needs and align with BaptistCare policy.
• Communicate with customers to confirm service appointments and answer queries about scheduled services.
• Maintain data accuracy for customer information and service details.

Skills

Organisational skills

Time management

Communication skills

Prioritisation under pressure

Scheduling software

Problem solving

Understand BaptistCare identity

Scheduling/administration experience

Home Care funding knowledge

Tools

Scheduling software

Job description

Do you enjoy fast-paced, jigsaw puzzle-like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast-paced environment often requires swift adjustments and creative problem-solving.

About the role

As a Service Scheduler in Home Care, you will

schedule and allocate our customer services to care workers with consideration to the customers individual care needs, by using our care worker attributes and availability.

work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.

maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.

Hybrid working arrangement - one day required in the office

6am - 2pm shift, Monday to Friday.

What you’ll bring

• Excellent organisational and time management skills
• Strong communication abilities, both verbal and written
• Ability to work under pressure and juggle competing priorities
• Familiarity with scheduling software or willingness to learn
• Positive attitude and ability to problem-solve
• Understand and value BaptistCare’s Christian identity
• Previous experience in a service scheduling, administration, or customer service role (desirable)
• Knowledge of Home Care programs and funding (desirable)

About Us

BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.

We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.

That’s what we work towards every day - enriching lives through communities of care. Today, more than 78,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.

Employee Benefits

The Employee Benefits are endless when you join BaptistCare!

Enjoy access to salary packaging which may increase your take-home pay, novated leasing, rewards and recognition, programs to support your well-being, employee referral program and retail discounts to name a few.

BaptistCare – Inspired by Jesus to champion care for all