Service & Repairs Coordinator – Customer-Focused

Honeycombes Sales and Service; Townsville City; Sur place; AUD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Staff discounts

Development opportunities

Stable career

Résumé du poste

Honeycombes Sales and Service is seeking a Service Advisor in Townsville to join our busy Service Department. You will be the main contact for customers, coordinate repair work, manage service data and assist with invoicing and reports.

You will liaise with Sales and Workshop teams, ensure timely updates, maintain accurate records, and help keep operations compliant with OEM requirements. A customer-focused mindset and strong communication are essential.

Qualifications

• Two years’ experience in a customer-focused role.
• Proficient with customer records and service data.
• Ability to learn new systems quickly.

Responsabilités

• Schedule and coordinate repair work to support workshop operations.
• Communicate with customers and provide timely updates on repair progress.
• Maintain accurate customer profiles and service records.
• Process work orders, warranty claims and product improvement claims.
• Complete daily invoicing and assist with order issues.
• Coordinate servicing before machinery delivery or collection with Sales Team.
• Support Supervisors and Foremen in achieving targets.
• Reconcile warranty and maintenance records.
• Prepare reports on technician performance and departmental results.
• Ensure operations comply with OEM and applicable requirements.

Connaissances

Customer service

Communication

Organisation

Teamwork

IT literacy

Problem solving

Attention to detail

Experience in customer-focused role

Formation

Year 12

Outils

CRM software

MS Office

Description du poste

Honeycombes Sales and Service is seeking a Service Advisor in Townsville to join our busy Service Department. You will be the main contact for customers, coordinate repair work, manage service data and assist with invoicing and reports.

You will liaise with Sales and Workshop teams, ensure timely updates, maintain accurate records, and help keep operations compliant with OEM requirements. A customer-focused mindset and strong communication are essential.