Service Advisor - Machinery & Workshop Liaison

Honeycombes Sales & Service; Townsville City; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Remuneration package

Staff discounts

Development opportunities

Australian owned

Résumé du poste

Honeycombes Sales & Service in Townsville seeks an organised, customer-focused Service Advisor for our TTC Branch. You will manage service requests, provide repair updates and coordinate repair schedules with the workshop team.

You will also maintain customer records, process work orders and invoicing, collaborate with the Sales Team on pre-delivery servicing, and ensure compliance with OEM requirements. This is a busy, detail-driven role that rewards teamwork and initiative.

Qualifications

• Minimum 2 years in a customer-focused role.
• Completion of Year 12.

Responsabilités

• Schedule and coordinate repair work to support efficient workshop operations and Service Technician utilisation.
• Communicate regularly with customers and provide timely updates on repair progress.
• Maintain accurate customer profiles, service records and departmental data.
• Process work orders, warranty claims and product improvement claims.
• Complete daily invoicing and assist with resolving order-related issues.
• Work closely with the Sales Team to coordinate servicing before machinery delivery or collection.
• Support Workshop Supervisors and Foremen in achieving operational targets.
• Reconcile warranty accounts, customer debtor accounts and maintenance records.
• Prepare accurate reports relating to technician performance, bonus calculations and departmental results.
• Ensure service operations remain compliant with OEM and other applicable requirements.

Connaissances

Customer service

Communication

Organisational skills

Problem solving

Team collaboration

Digital reporting

Time management

Formation

Year 12

Outils

MS Office

CRM software

Description du poste

Honeycombes Sales & Service in Townsville seeks an organised, customer-focused Service Advisor for our TTC Branch. You will manage service requests, provide repair updates and coordinate repair schedules with the workshop team.

You will also maintain customer records, process work orders and invoicing, collaborate with the Sales Team on pre-delivery servicing, and ensure compliance with OEM requirements. This is a busy, detail-driven role that rewards teamwork and initiative.