Service Advisor – TTC

Honeycombes Sales and Service; Townsville City; Presencial; AUD 50.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts

Development opportunities

Stable career

Descripción de la vacante

Honeycombes Sales and Service is seeking a Service Advisor in Townsville to join our busy Service Department. You will be the main contact for customers, coordinate repair work, manage service data and assist with invoicing and reports.

You will liaise with Sales and Workshop teams, ensure timely updates, maintain accurate records, and help keep operations compliant with OEM requirements. A customer-focused mindset and strong communication are essential.

Formación

• Two years’ experience in a customer-focused role.
• Proficient with customer records and service data.
• Ability to learn new systems quickly.

Responsabilidades

• Schedule and coordinate repair work to support workshop operations.
• Communicate with customers and provide timely updates on repair progress.
• Maintain accurate customer profiles and service records.
• Process work orders, warranty claims and product improvement claims.
• Complete daily invoicing and assist with order issues.
• Coordinate servicing before machinery delivery or collection with Sales Team.
• Support Supervisors and Foremen in achieving targets.
• Reconcile warranty and maintenance records.
• Prepare reports on technician performance and departmental results.
• Ensure operations comply with OEM and applicable requirements.

Conocimientos

Customer service

Communication

Organisation

Teamwork

IT literacy

Problem solving

Attention to detail

Experience in customer-focused role

Educación

Year 12

Herramientas

CRM software

MS Office

Descripción del empleo

Honeycombes Sales and Service – Townsville QLD

We are looking for an organised and customer-focused Service Advisor to join our busy Service Department at our TTC Branch.

In this varied and fast-paced role, you will be a key point of contact for customers, managing service requests, providing repair updates and helping resolve service-related enquiries. You will also coordinate repair schedules, support the daily operation of the workshop and complete the associated administrative and reporting requirements.

Key responsibilities include, but are not limited to:

• Schedule and coordinate repair work to support efficient workshop operations and Service Technician utilisation.
• Communicate regularly with customers and provide timely updates on repair progress.
• Maintain accurate customer profiles, service records and departmental data.
• Process work orders, warranty claims and product improvement claims.
• Complete daily invoicing and assist with resolving order-related issues.
• Work closely with the Sales Team to coordinate servicing before machinery delivery or collection.
• Support Workshop Supervisors and Foremen in achieving operational targets.
• Reconcile warranty accounts, customer debtor accounts and maintenance records.
• Prepare accurate reports relating to technician performance, bonus calculations and departmental results.
• Ensure service operations remain compliant with OEM and other applicable requirements.

About you:

• A strong customer service focus and the ability to identify and prioritise customer needs.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• The ability to learn new systems and tasks quickly.
• A collaborative approach and the ability to contribute positively within a team.
• Advanced computer skills, including experience with digital reporting and maintaining accurate records.
• Demonstrated problem-solving skills and strong attention to detail.
• At least two years’ experience in a customer-focused role.
• Completion of Year 12

In return, we can offer:

• An attractive remuneration package and staff discounts
  
• Career opportunities through ongoing development opportunities
• A rewarding and stable career with an Australian owned business
• A spot in a genuinely, caring team who build up one another for success!
  

OUR COMPANY

Honeycombes Sales and Service is an established Australian owned company and leading distributor of Agricultural, Lawn & Garden, Trucks, and Industrial machinery. Over the course of 110 years, our team has evolved to encompass seven (7) full-service branches throughout North Queensland, supplying and supporting our customers through industry leading products and innovative solutions.

We believe in making it easy for customers, so they can focus on what they do best.

Honeycombes Sales and Service values diversity and inclusion. We encourage all suitable applicants to apply for our role.

Please note, the successful candidate will be required to participate in drug and alcohol testing.

Should you require any additional information or have any questions, please contact the HR team on (07) 4789 8*** or **@honeycombes.com.au