Service Operations Lead – Office & Accounts

Elephants Foot Service and Care Pty Ltd; Canterbury-Bankstown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with weekly pay

Dynamic working environment

External training as required

Job summary

Elephants Foot Service and Care Pty Ltd – Bankstown NSW is seeking a proactive Business Support Officer to manage the Service & Care office and its people. You will supervise the Australian and Lebanon service office team, allocate work, handle customer care and accounts, and ensure processes are compliant and efficient.

The role requires strong coordination and communication, experience in service allocation or scheduling, and proficiency with SimPro and Office 365.

Qualifications

• Strong coordination and communication skills.
• Experience in service allocation or scheduling in a technical/trades-based industry.
• Ability to manage multiple tasks and teams effectively.
• Familiarity with Service Management systems such as SimPro and scheduling tools.
• Proficiency in Office 365 or similar software.

Responsibilities

• Take ownership of internal operations and relieve the General Manager of day-to-day administrative pressure.
• Lead the Australian and Lebanon service office team and ensure timely completion of jobs, enquiries and invoices.
• Oversee accounts function to protect cash flow, chase debtors and ensure timely payments to suppliers.
• Maintain continuity by stepping into internal roles as needed.
• Ensure professional, reliable client service and support retention of service agreements.
• Maintain compliant processes, up-to-date records and auditable documentation.
• Oversee stock management to ensure parts are available for technicians.
• Assist the General Manager with projects to meet deadlines and budgets.
• Drive continuous improvement to reduce rework, delays and costs.
• Communicate clearly with technicians, contractors, clients and internal teams.

Skills

Coordination

Communication

Service allocation

Team management

Office 365

Scheduling tools

Problem solving

Tools

SimPro

Scheduling tools

Job description

Elephants Foot Service and Care Pty Ltd – Bankstown NSW is seeking a proactive Business Support Officer to manage the Service & Care office and its people. You will supervise the Australian and Lebanon service office team, allocate work, handle customer care and accounts, and ensure processes are compliant and efficient.

The role requires strong coordination and communication, experience in service allocation or scheduling, and proficiency with SimPro and Office 365.