Business Support Supervisor

Elephants Foot Service and Care Pty Ltd; Canterbury-Bankstown; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with weekly pay

Dynamic working environment

External training as required

Job summary

Elephants Foot Service and Care Pty Ltd – Bankstown NSW is seeking a proactive Business Support Officer to manage the Service & Care office and its people. You will supervise the Australian and Lebanon service office team, allocate work, handle customer care and accounts, and ensure processes are compliant and efficient.

The role requires strong coordination and communication, experience in service allocation or scheduling, and proficiency with SimPro and Office 365.

Qualifications

• Strong coordination and communication skills.
• Experience in service allocation or scheduling in a technical/trades-based industry.
• Ability to manage multiple tasks and teams effectively.
• Familiarity with Service Management systems such as SimPro and scheduling tools.
• Proficiency in Office 365 or similar software.

Responsibilities

• Take ownership of internal operations and relieve the General Manager of day-to-day administrative pressure.
• Lead the Australian and Lebanon service office team and ensure timely completion of jobs, enquiries and invoices.
• Oversee accounts function to protect cash flow, chase debtors and ensure timely payments to suppliers.
• Maintain continuity by stepping into internal roles as needed.
• Ensure professional, reliable client service and support retention of service agreements.
• Maintain compliant processes, up-to-date records and auditable documentation.
• Oversee stock management to ensure parts are available for technicians.
• Assist the General Manager with projects to meet deadlines and budgets.
• Drive continuous improvement to reduce rework, delays and costs.
• Communicate clearly with technicians, contractors, clients and internal teams.

Skills

Coordination

Communication

Service allocation

Team management

Office 365

Scheduling tools

Problem solving

Tools

SimPro

Scheduling tools

Job description

Elephants Foot Service and Care Pty Ltd – Bankstown NSW

Elephants Foot Group. Pty Ltd is comprised of a specialised group of companies that work in direct collaboration to successfully deliver our overarching and integrated strategies. With operations across Consulting, Manufacturing (and installation), Service & Care, Equipment Sales and other ancillary businesses, we are a leader throughout the waste and recycling sector. With a proud history of over 40 years of continuous operation throughout Australia, we differentiate ourselves by continuously delivering the highest standard of service excellence to our customers.

About the role

We are seeking a proactive and highly organised Business Support Officer to manage the internal team and effectively run the Service & Care office and its people. Reporting to the General Manager of Equipment and Service, the role supervises the Australian and Lebanon service office team, including allocation, customer care and accounts, and ensures all internal work is completed accurately, on time and in line with company procedures and compliance requirements.

Key Responsibilities

• Take ownership of internal operations, removing day-to-day operational and administrative pressure from the General Manager.
• Lead the Australian and Lebanon service office team and hold them accountable, so every job, enquiry and invoice is completed correctly and on time.
• Oversee the accounts function to protect cash flow, ensuring jobs are invoiced promptly, debtors are followed up and suppliers are paid accurately.
• Maintain continuity by stepping into any internal role when needed.
• Deliver a professional, reliable client service experience that supports the retention of service agreements.
• Ensure internal functions are compliant, procedures are followed and records are current and auditable.
• Oversee stock management so parts are available when and where technicians need them.
• Assist the General Manager in delivering projects on time and within budget.
• Drive continuous improvement that reduces rework, delays and cost.
• Maintain clear communication with service technicians, contractors, clients, and internal teams.
• Ensure optimal use of resources by balancing team workloads and client requirements.
• Provide accurate and up-to-date reports on job status, resource allocation, and team performance.
• Collaborate with clients to schedule routine and urgent maintenance tasks, ensuring minimal disruption to their operations.
• Support administrative duties, including service documentation, reporting, and updating CRM systems.

About You

• Strong coordination and communication skills.
• Experience in service allocation, scheduling, or a similar role within a technical or trade-based industry.
• Ability to manage multiple tasks and teams effectively.
• Familiarity with Service Management systems such as SimPro and scheduling tools.
• An understanding of the waste management or environmental services industry is advantageous but not essential.
• Proficiency in Office 365 or similar software tools.

The benefits

You will be rewarded by gaining skills and experience with an industry leader. In addition to on the job training you will receive:

• Competitive salary with weekly pay
• Dynamic, energetic & open minded working environment.
• External training (as required) to allow you to fulfil your duties safely and competently