Service Manager | Residential Aged Care

Churches of Christ in Queensland; Brisbane; On-site; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration and superann

Relocation assistance up to $5,000

ATO benefit up to $18,549 on living-l?

Job summary

Churches of Christ in Queensland in Toowoomba, QLD, is seeking an experienced Service Manager for our 94-bed aged care service. You will lead a diverse team, drive growth, stability and a positive culture to deliver exceptional experiences for residents and families.

You'll work closely with Regional Manager and specialist teams, overseeing governance, quality and people & culture. Refurbishment ongoing, with a move toward a fully staffed roster.

Qualifications

• Proven experience leading large, diverse teams in aged care.
• Ability to coach leaders and build positive workplace culture.
• Strong change leadership and transformation skills.
• Experience with budgets, workforce planning and service performance.

Responsibilities

• Lead and develop your team, fostering accountability and continuous improvement.
• Champion exceptional resident experiences with high care and safety standards.
• Drive quality and compliance with governance and regulatory standards.
• Oversee service performance including budgets, rostering and resource management.
• Lead positive change during growth, refurbishment and cultural development.
• Build relationships with residents, families and stakeholders to deliver results.

Skills

Large team leadership

Aged care experience

Change leadership

Operational and financial acumen

Stakeholder engagement

Collaborative leadership

Education

RN qualification welcomed

Job description

Churches of Christ in Queensland - Brisbane QLD

As Service Manager of our Toowoomba Aged Care service, you will lead our 94-bed residential community through a period of growth, stability and positive cultural change.

This is a people leadership role at its core. You'll build an engaged workforce, develop leadership capability and create an environment where employees feel valued, supported and empowered to deliver exceptional experiences for residents and their families.

Working closely with your Regional Manager and supported by specialist teams across Governance, Quality and People & Culture, you'll have the autonomy and support to lead your service and achieve sustainable outcomes.

With refurbishment and upgrades underway and the service moving towards a fully staffed roster, this is an exciting opportunity to shape the future of the service and leave a lasting impact.

What you'll be responsible for

• Lead and develop your team, building a positive culture of accountability, collaboration and continuous improvement while empowering leaders to perform at their best.
• Champion exceptional resident experiences, ensuring high standards of care, wellbeing, safety and customer service.
• Drive quality and compliance, maintaining strong clinical governance, accreditation and regulatory standards alongside specialist support teams.
• Oversee service performance, including budgets, workforce planning, rostering and resource management to achieve sustainable operational outcomes.
• Lead positive change, supporting the service through growth, refurbishment and cultural development while navigating complex people matters with confidence.
• Build strong relationships with residents, families, employees and community stakeholders, working collaboratively with your Regional Manager and support teams to manage risks and deliver results.

About you

You're an experienced leader who understands that exceptional resident outcomes are achieved through engaged, capable and supported teams.

You build meaningful relationships, create positive workplace cultures and bring people together around a shared vision.

You'll ideally bring:

• Proven experience leading large, diverse teams in aged care.
• A track record of building high-performing teams, coaching leaders and creating positive workplace cultures.
• Strong change leadership skills and the ability to guide teams through growth and transformation.
• Sound operational and commercial acumen, including experience with budgets, workforce planning and service performance.
• Confidence navigating complex people matters, having courageous conversations and engaging effectively with stakeholders.
• A collaborative, values-driven leadership style and a commitment to continuous improvement.

Registered Nurse qualifications are welcomed but not essential for success in this role.

Why join Churches of Christ?

At Churches of Christ, you'll be part of an organisation with more than 140 years of experience supporting Queensland communities.

You’ll be joining a supportive Seniors Living environment with access to specialist expertise across Governance, Quality, HR and Regional leadership.

Why Toowoomba?

Combine a rewarding leadership career with a relaxed regional lifestyle. Toowoomba offers a strong community, excellent amenities, beautiful parks and gardens, and convenient access to Brisbane and the surrounding Darling Downs.

What we offer

• Competitive remuneration and superannuation
• Ability to take-up an ATO supported benefit of up to $18,549 on living expenses (mortgage repayments, rent, entertainment) paid from your gross income - before tax. Potentially reducing your tax burden, dependent upon individual circumstance, working for a for-purpose organisation.
• Relocation assistance of up to $5,000 for eligible candidates moving to Toowoomba.
• Meaningful leadership and employee benefits, with the opportunity to shape a service, develop a dedicated team and make a genuine difference in residents' lives, alongside benefits that support your wellbeing and work-life balance.

We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.

Applications will be assessed as they are received.