Service Manager

Churches of Christ in Queensland; Mackay Regional; On-site; AUD 85,000 - 116,000; Full time

Benefits offered by this job

Relocation assistance

5 weeks annual leave

Salary packaging options

Job summary

Churches of Christ in Queensland – Mackay QLD is seeking a values-led Service Manager to lead Foster & Kinship Care and Counselling services for children, youth and families. You will oversee operations, develop partnerships and manage budgets to achieve high-quality outcomes in a supportive, inclusive environment.

You will lead and develop Team Leaders and multidisciplinary teams, work closely with carers, families and community partners, and promote culturally safe practice with Aboriginal and

Qualifications

• Mandatory degree qualification in Social Work, Psychology, Social Sciences, or other related discipline.
• Demonstrated leadership experience in child protection, youth services or family support work.
• Working knowledge of legislative and regulatory frameworks related to children, youth and family services.
• Experiences in financial management, budgeting and resource planning.
• A current driver’s licence (P2 minimum) is required for the role and willingness to travel to operational sites regularly.
• Proven ability to identify business development opportunities, operating model requirements, and customer experience improvements.

Responsibilities

• Oversee daily service operations, meeting client and organisational standards, managing feedback, and identifying support opportunities.
• Develop business cases and funding applications while actively engaging in benchmarking to meet service targets.
• Build and maintain relationships with funding bodies, stakeholders, and partners, and lead negotiations for contracts and funding agreements.
• Manage service budgets and rostering, ensuring financial targets and reporting requirements are met.
• Create a culturally safe environment, working closely with Aboriginal and Torres Strait Islander communities to address over-representation in care.
• Lead, coach and develop Team Leaders and multidisciplinary teams, building capability, engagement and a positive workplace culture.
• Ensure compliance with health and safety standards and adhere to legislative and regulatory requirements in service delivery.
• Support foster carer recruitment, retention and engagement initiatives across the Mackay region.

Skills

Leadership

Budgeting

Stakeholder management

Financial acumen

People development

Driver's license

Education

Degree in Social Work / Psychology / Social Sciences

Job description

Churches of Christ in Queensland – Mackay QLD

23h ago , from Churches of Christ in Queensland

Service Manager - Children, Youth and Families

• Mackay based
• Full-time / hourly rate = $73.23.
• Relocation allowance to support moving to the area.

Lead great people. Strengthen communities. Help children and families thrive.

We believe that strong services start with strong people. That is why we are looking for an experienced and values-led Service Manager to lead our Foster & Kinship Care and Counselling services in Mackay.

This is a new opportunity to lead established services that make a real difference in the lives of children, young people and families. You will lead, support and develop a team of leaders, practitioners and administration professionals, strengthen community partnerships, and help create safe, positive outcomes for the people we serve.

The Opportunity

As Service Manager, you will provide leadership across our Foster & Kinship Care and Counselling services, supporting your teams to deliver high-quality outcomes while fostering a culture where people feel connected, valued and supported.

This is a hands-on role working closely with carers, families, community partners, Child Safety and Aboriginal and Torres Strait Islander stakeholders, strengthening relationships that help children and young people experience safety, belonging and stability.

You will be excited for developing people, building partnerships and creating an environment where both teams and services can thrive.

In this role as Service Manager, you will:

• Oversee daily service operations, meeting client and organisational standards, managing feedback, and identifying support opportunities.
• Develop business cases and funding applications while actively engaging in benchmarking to meet service targets.
• Build and maintain relationships with funding bodies, stakeholders, and partners, and lead negotiations for contracts and funding agreements.
• Manage service budgets and rostering, ensuring financial targets and reporting requirements are met.
• Create a culturally safe environment, working closely with Aboriginal and Torres Strait Islander communities to address over-representation in care.
• Lead, coach and develop Team Leaders and multidisciplinary teams, building capability, engagement and a positive workplace culture.
• Ensure compliance with health and safety standards and adhere to legislative and regulatory requirements in service delivery.
• Support foster carer recruitment, retention and engagement initiatives across the Mackay region.

What You Will Bring:

You’re an experienced and values-driven leader with a background in social welfare and child protection. With sound financial acumen, technical proficiency, and a collaborative approach, you’re ready to lead a team and make a meaningful impact.

To be considered for the role, you will also have:

• Mandatory degree qualification in Social Work, Psychology, Social Sciences, or other related discipline.
• Demonstrated leadership experience in child protection, youth services or family support work.
• Working knowledge of legislative and regulatory frameworks related to children, youth and family services.
• Experiences in financial management, budgeting and resource planning.
• A current driver’s licence (P2 minimum) is required for the role and willingness to travel to operational sites regularly.
• Proven ability to identify business development opportunities, operating model requirements, and customer experience improvements.

Essential for the role.

Child Safety is everyone’s responsibility. Our robust screening and recruitment processes help ensure we engage the right people to support children and young people. This role will require the following to be obtained before commencing:

• Possess a National Police Check,
• Working with Children (Blue Card),
• Licensed Care Service (Child Protection) or the ability to acquire.

Importantly, you will be someone who closely aligns with our organisational values of: Integrity, Compassion, Excellence and Courage.

Who we are – Churches of Christ

Churches of Christis one of Australia’s largest and most diverse not-for-profit organisations, delivering a range of care and community services across Residential Aged Care, Home Care and Retirement Living, Foster and Kinship Care and, Housing Support for over 140 years.

We are guided by our values of Integrity, Compassion, Excellence and Courage, and we welcome everyone, of all backgrounds and faiths, as we foster a diverse and inclusive community for our people.

Why Join Our Team

• Transformative leadership and a high performing team culture.
• Opportunities for career development, stretch assignments and progression.
• A growing nationalnot-for-profit organisation with purpose and community impact.
• Work in an inclusive, down to earth & welcoming culture.
• 5 weeks annual leave.
• Hybrid / flexible working arrangements to support your work life balance.
• Relocation assistance available for the right candidate.
• Opportunity to salary package a motor vehicle.
• Flexible working arrangements to support work-life balance.
• Not for profit salary packaging up to $18,549 which could be used for up to $15,900 (for common living expenses like rent, mortgage, school fees and many more) and up to $2,650 for meals and entertainment.