Service Manager - Home Care

Churches of Christ in Queensland; Toowoomba Regional; On-site; AUD 108,000 - 132,000; Full time

Benefits offered by this job

Salary packaging

Five weeks annual leave

Superannuation 12%

Job summary

Churches of Christ in Queensland – Toowoomba & Warwick seeks a Service Manager Home Care to lead our two regional services. You’ll oversee a workforce of around 40 staff, drive service performance, and support older people to remain independent in their own homes.

This hands-on role focuses on building a positive culture, enabling teams, navigating staffing challenges, and delivering high‑quality care with integrity across both locations.

Qualifications

• Minimum 3 years' management experience at a comparable level.
• Experience in Home Care or aged care.
• Strong people leadership and performance management skills.
• Willing to work across Toowoomba and Warwick offices during the 5 day week.

Responsibilities

• Lead, coach and develop teams to build a positive, accountable culture.
• Oversee daily operations and quality service delivery across both locations.
• Drive workforce planning, recruitment and retention.
• Manage compliance, incident reporting and continuous improvement.
• Build strong relationships with clients, stakeholders and internal support teams.
• Identify practical ways to improve performance and consistency across both services.

Skills

People leadership

Performance management

Communication skills

Change management

Job description

Churches of Christ in Queensland – Toowoomba QLD

Toowoomba & Warwick | $120,202 + super + salary packaging

Lead great teams. Solve challenges. Make a real difference.

Service Manager Home Care

Toowoomba & Warwick | $120,202 + super + salary packaging

About The Role

Ready to make your mark across two regional Home Care services?

Churches of Christ Qld is looking for an experienced Service Manager Home Care to lead our Toowoomba and Warwick teams. With approximately 40 staff directly reporting, you’ll drive service performance, build a positive team culture and help older people remain independent in their own homes.

This is a hands‑on leadership role for someone who enjoys bringing people together, finding solutions and turning challenges into opportunities.

Responsibilities

• Lead, coach and develop teams to build a positive, accountable culture.
• Oversee daily operations and quality service delivery across both locations.
• Drive workforce planning, recruitment and retention.
• Manage compliance, incident reporting and continuous improvement.
• Build strong relationships with clients, stakeholders and internal support teams.
• Identify practical ways to improve performance and consistency across both services.

About You

You're a confident, level-headed leader who can bring people together and get things moving.

You’ll Bring

• At least three (3) years' management experience at a comparable level.
• Experience in Home Care or aged care.
• Strong people leadership and performance management skills.
• The ability to navigate staffing challenges and lead change.
• Available to work across Toowoomba and Warwick offices during the 5 day week.
• A practical, solutions-focused approach, with integrity and excellent communication skills.

Why join Churches of Christ?

With over 140 years of providing care and hope, Churches of Christ is a faith-based, not-for-profit organisation supporting Australians through every stage of life. Today, we deliver more than 200 services across Queensland and Victoria, supporting over 25,000 people each year across aged care, retirement living, family and youth support, housing and more. Join an organisation where your leadership can make a meaningful difference in people's lives and the communities we serve.

What We Offer

A salary package of $120,202 plus 12% super, with access to up to $18,500 in annual salary packaging benefits. Eligible employees can package up to $15,900 towards living expenses, such as rent or mortgage repayments, plus up to $2,600 towards meals and entertainment. Benefits are administered through Eziway and paid fortnightly, subject to eligibility and applicable rules. Salary packaging can help increase your take‑home pay.

Other Benefits include five (5) weeks of annual leave, discounts with retain outlets and Novated Leasing options.